Senior Billing Specialist - Mexico

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.

About the Role

The Senior Billing Specialist reports to the Sr. Manager, Revenue Accounting and is responsible for developing and executing controls and processes related to the contracting and billing functions. This advanced role will interact regularly with accounting, finance and operations stakeholders to transform and build process controls. In addition, this role will be the senior reviewer of sales contracts guiding them from signature and acceptance through appropriate entitlement and billing in an accurate, timely and efficient manner.

The Senior Billing Specialist has a firm working knowledge of the contracting and billing functions and is able to own the implementation or transformation of processes to create control and efficiency. This is a self-starting role for someone who can independently dig in and gain a highly detailed understanding of JumpCloud’s CPQ and CRM systems as well as the related processes. In addition to performing daily tasks in a fast growing and changing environment, this role will assist with and take on project work to build and improve the JumpCloud order to cash processes taking a big picture view and making them 1% better every day. The ideal candidate is willing to do the work to find the answers to complex questions and communicates very well across organizations with operations, finance, accounting and management.

What You'll Be Doing:

• Coordinate with billing and contract team to process contracts and associated billing
• Set up new contracts and customers across contract and billing systems for automated and manual processing of contracts and associated billing
• Set up billing schedules and arrangements as required by simple monthly, quarterly, annual and more complex hybrid or ramped billing patterns
• Execute manual and automated billing processes to create and deliver invoices and credit memos to customers
• Identify and correct errors and inaccuracies that impact billing or revenue recognition and escalate to revenue accounting and management
• Ensure that all documentation required for establishing evidence of arrangement and JumpCloud’s right to bill customers is present, fully executed and attached to every order processed in an audit ready state
• Review fully executed customer contracts processed for appropriate inputs and potential process or revenue recognition anomalies
• Prepare various schedules and reconciliations related to contracts, billing and revenue as part of monthly accounting close utilizing solid excel skills
• Maintain meticulous documentation of all review, processing, change, correction and management approval steps attached to transactions as appropriate in an audit ready state
• Identify contract terms and structures that present process and revenue recognition challenges and communicate them to revenue accounting and collaborate to resolve them.
• Act as primary point of contact for process adjustments and inputs requiring manual intervention and propose solutions to automate
• Recognize trends in contracting and billing terms requiring new processes as the business evolves and propose changes
• Maintain a detailed and thorough understanding of JumpCloud’s evolving contract structures and billing models across direct and indirect channels
• Execute on initiatives to build, improve or scale processes with automation, data leverage, enhanced documentation and training
• Rely on your meticulously maintained audit ready documentation and processes to participate in external audits
• Collaborate with revenue accounting and management to take on additional ad-hoc projects to continuously improve contracting and billing processes
• Communicate clearly, effectively and appropriately within the team, across organizations and externally with the ability to tailor language, message and content to the target audience.

What We're Looking for:

• Bachelor’s Degree in Accounting/Finance or related field
• 5+ years of experience in a contract and billing role, with a strong emphasis on cross-functional collaboration.
• Experience in identifying and implementing process automation and data leveraging solutions
• Experience with NetSuite and Salesforce CPQ or similar CRM and accounting systems
• Experience with complex billing models such as indirect and partner billing with multiple users and/or billable entities
• Ability to think strategically about scaling contract and billing processes to support a high growth business
• Strong intermediate to advanced Excel and data analysis skills
• Strong analytical skills and ability to problem solve complex contract, billing and process issues
• Strong interpersonal and communication skills within the team, across organizations and externally
• Highly self-motivated with the ability to self-start, explore systems independently to gain knowledge, answer complex questions and solve for process issues
• Enthusiastic, “can do and will do” attitude and ability to accept and adapt to the current state but collaborate and work hard towards creating the desired state
• Ability to excel and thrive in a fast paced, changing and growing company environment
• Desire to build, improve and maintain processes and have a visible impact
• Availability to work a regular schedule of 8am - 5pm, with the flexibility to extend hours during critical times such as month-end, quarter-end, and year-end periods
• Reliable internet connection

Where you’ll be working/Location:

This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to “Build Connections.” To us that means creating human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.