Senior Analyst Instrument

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Senior Analyst Instrument

Objective

Markets Securities Services Data Ops Instrument is a shared service organization created in 2010 with in HTSO which provides Reference data information across entities with in HSBC Group. The process is located in Bangalore and Colombo. We cater services to 3 main businesses namely Global Market, Securities Services and Private Bank. Our clients are spread across the Globe covering Asia-Pacific, Europe-Middle East, Middle East-North Africa and Americas.

The responsibility would be to own and manage enterprise reference data maintenance and Pricing. Various Asset classes are part of such maintenance and Pricing, such as Fixed Income, Equities, Derivatives & FX. The responsibilities also include the management of market data feeds both end of day as well as real time data.

Data is obtained from third party vendors, as well as update internal data tasks to support both external and internal data on HSBC systems for the above mentioned products. The staff will be involved in maintaining the Instrument Reference data & responsible to support the existing BAU process. The teams will own the tasks mentioned above and will be responsible for the input, amendment and maintenance of products and rates. Information is sourced from external 3rd party applications and databases such as Bloomberg and Refinitiv and these are in turn updated in the necessary product applications.

Activities:

1. To ensure that all work is delivered within agreed timeframes and meets the required high quality standard.
2. To deliver a high quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism.
3. Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.
4. To pro-actively suggest and design improvements in process workflows.
5. To ensure that common errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner.
6. To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides.
7. To be aware of the Operational Risk scenario associated with the role and to ensure that all actions take into account of the likelihood of operational risk occurring.
8. To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
9. To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes.
10. To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations.
11. To respond quickly to urgent work demands and be flexible with work timings.