Security Incident management

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

1. Handle security incidents in an end-to-end coverage in a 24x7x365 schema to ensure effective incident handling and avoid delays in solutions.
2. Receive tickets from the automated integration between ticketing systems and manual incidents opened by CEMEX Security Organization, IT Heads, and third-party stakeholders.
3. Open security-related tickets upon Cemex requirements in the ISM tool and in the VSOC portal.
4. Track progress of open tickets.
5. Provide escalation and exception handling for problems, consistent with IBM established procedures.
6. Upon resolution of the problem request, close the ticket.

Required technical and professional expertise

1. Bachelor’s degree in IT System or Telecom Engineering.
2. Incident management process practitioner.
3. Fluent in English.
4. ITIL Foundations knowledge.
5. Information Security Skills.
6. Introductory level knowledge of COBIT.
7. Basic knowledge in security incident handling processes and procedures.
8. Familiarity with Microsoft Office Tools.
9. Knowledge of security infrastructure from the operations perspective.
10. Demonstrated interpersonal and verbal communication skills.
11. Demonstrated written communication skills.
12. Ability to handle multiple tasks.
13. Sense of urgency.
14. Objection handling skills.
15. Demonstrated problem-solving skills.
16. Highly focused on client needs.
17. Demonstrated capability to analyze problems.
18. Proficiency in MITRE AT&CK Framework.
19. Demonstrated negotiation skills.

Preferred technical and professional experience

1. Cybersecurity Threat Analysis.
2. NIST 2.0 framework.
3. CISSP knowledge.