SAP Cloud Ops- Basis Administrator

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Location: Mexico City or Monterrey

Purpose and Objectives

The S/4HANA Cloud Delivery as part of the Intelligence Enterprise Group is responsible for the complete life cycle management (planning, production, and operations) of SAP’s S/4HANA Cloud Software as a Service (SaaS) solutions.

The S/4HANA Cloud Delivery drives and executes all required activities based on an end-to-end approach and facilitates all functions from development engagement to design, production, and service of our productive customer landscapes. We are looking to fill the position of an SAP Cloud Ops – Basis Administrator within the S/4HANA Cloud Delivery department in Mexico.

As a member of this team, you will be responsible for system and landscape operations, and you will be dealing with the newest SAP Cloud Technologies, e.g., HANA and Fiori. The S/4HANA Cloud Delivery team is located in Germany, India, and Hungary.

Expectations and Tasks

• Operation of SAP’s Verification & Production Landscapes
• Creation and/or Redesign of existing operation concepts in the SAP Development/Verification/Productive environment
• Evaluation of new technologies/software to improve automation
• Technical and operational tasks including tracking and processing of customer requests
• Contribute and conclude Root Cause Analysis
• Coordination with other support functions and teams to resolve issues in a timely manner
• WILLINGNESS TO WORK IN SHIFTS: 24/7 COVERAGE

Education and Qualifications

• Bachelor, Master or equivalent graduate
• Experience in Basis Administration and good knowledge of SAP NetWeaver technology
• Knowledge on HANA DB administration
• Ability to quickly analyze technical problems
• Understanding of SaaS and Cloud offerings or products, and related processes is an advantage
• Deep knowledge of Software logistics, and performance & optimization
• Must have worked on a production support project
• Strong analytical and troubleshooting skills
• Exposure to ITIL/ITSM processes
• Customer-oriented, self-motivated and proactive working attitude
• Working in fast-changing environments, acquiring and sharing knowledge and improving processes
• Fluent in English (oral and written)

Work Experience and Skills

• More than 6 years relevant experience
• Strong technical Basis Administration knowledge
• ITIL Certification

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 420836 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.