Salesforce Admin & Developer (Sales & Service Cloud Specialist)

At Tekton Labs, we empower organizations with AI-driven, automated, and scalable Salesforce solutions. We’re seeking a Salesforce Solutions Engineer with strong Sales Cloud and Service Cloud expertise, capable of handling both custom development and hands-on administration.

If you’re passionate about creating efficient workflows, customizing user experiences, and integrating platforms, this is your chance to join a high-performing, fully remote team with a real business impact.

Key Responsibilities

Custom Development & Configuration

• Customize and develop Salesforce NPSP Sales and Service Cloud features, including objects, fields, layouts, record types, and user interfaces.
• Build and maintain Visualforce pages, Lightning Web Components (LWC), and Apex classes/triggers.
• Automate business processes using Flows, Workflow Rules, and Process Builder.
• Design and configure queues, assignment rules, Omni-Channel routing, and approval processes to streamline operations.

Administration & Support

• Manage users, roles, profiles, and permission sets.
• Monitor and maintain data integrity and system performance.
• Troubleshoot technical issues and ensure system reliability.
• Stay up to date with Salesforce platform updates and recommend improvements.

Integration & Reporting

• Integrate Salesforce with external platforms using APIs or middleware.
• Develop and maintain dashboards and complex reports to support business decision-making.
• Support CTI system integrations and customer service workflows.

Required Qualifications & Experience

Must-Have:

• 3–5 years of experience in Salesforce development and administration.
• Strong command of Apex (classes, triggers, test coverage).
• Proficiency in LWC and Aura Components.
• Deep knowledge of Sales Cloud and Service Cloud features and data models.
• Experience with Flows, Workflow Rules, and Process Builder.
• Solid grasp of Salesforce API integrations and data tools.
• Experience with reports, dashboards, and performance metrics.
• Hands-on with GitHub or Bitbucket, version control and Gearset.
• Familiarity with Agile workflows (Jira, Bitbucket).

Nice-to-Have:

• Experience with CTI integrations.
• Experience customizing UI with JavaScript, HTML, and CSS.

Salesforce certifications such as:

• Platform Developer I (preferred)
• Sales Cloud Consultant
• Service Cloud Consultant

Soft Skills

• Excellent organizational and problem-solving skills.
• Strong communicator and collaborator with cross-functional teams.
• High attention to detail and commitment to documentation.
• Comfortable working autonomously and handling changing requirements.

Why Join Tekton Labs?

• Join impactful Salesforce projects focused on Sales & Service process optimization.
• Gain exposure to full-cycle development, administration, and integration.
• Be part of a remote-first, Mountain Time-aligned agile team.
• Focus on quality, innovation, and continuous learning.

Location Requirement

• This role is open exclusively to candidates located in LATAM. Applications from other regions will not be considered.
• Ready to Join? Apply Now!

Submit your CV and any relevant certifications, and help us transform CRM solutions through smart engineering!