Sales Ops Manager

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, including ride-hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and the communities to solve the world’s transportation, environmental, and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

Being part of the Sales Operations team for DiDi Food will give you the unique opportunity to help drive growth in one of the fastest-growing companies in LATAM. You will have the opportunity to work in a tight team, where you will have a clear impact on the launch, development, and growth of the DiDi Food business in LATAM. Be prepared for a hectic, fast-paced, and challenging environment.

Role Responsibilities

• Responsible for managing the monthly portfolio distribution processes, identifying opportunities for optimization and automation.
• Generating insights from portfolio and organizational database information managed daily in the department to seek efficiencies.
• Designing, creating, and managing the Sales Ops reports and dashboards. Ensuring timely and accurate delivery of data insights to senior management, sales team, and strategy team.
• Evaluating and enhancing sales processes using data analysis to ensure efficiency, productivity, and scalability. Identify bottlenecks or inefficiencies and implement improvements.
• Overseeing the CRM system to ensure data integrity, reporting accuracy, and seamless integration with other tools and systems.
• Working closely with Sales, Strategy, and Operations teams to ensure alignment on goals, processes, and data usage across the organization.

Role Qualifications

• 6+ years of demonstrated success in high-performance environments with operation and strategy focus.
• Advanced knowledge and handling of data analysis tools such as SQL, Python, and Power BI.
• Bachelor's/Master's degree in a quantitative field (e.g., engineering, economics, computer science).
• Strong analytical skills and critical thinking.
• Excellent presentation skills, focusing more on substance than style, with the ability to influence diverse stakeholders.
• Hands-on mentality and self-starter: you feel comfortable taking ownership to ensure solutions at micro and macro levels.
• Excellent communication and interpersonal skills.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms.