Rumorosa - Server

Why work for The Sheraton San Diego Hotel?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Hotel and Marina is a fit for you! We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay and our associates love to work!

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided.

Summary of Position

Rumorosa is a brand-new concept fusing the vibrant and bold flavors of Baja, Mexico, with a relaxed, yet playful San Diego vibe, the restaurant has floor to ceiling waterfront views. The Rumorosa Server is responsible for taking orders, delivering food and beverages, and providing excellent customer service. Duties include greeting customers, recommending menu items, ensuring order accuracy, and processing payments. Servers must maintain a clean and organized workspace, adhere to food safety standards, and collaborate with all food and beverage staff to ensure timely service. Excellent communication, multitasking, interpersonal skills, and the ability to work in a fast-paced environment are crucial for this role.

This position pays $16.85/hour

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail-oriented and able to multi-task efficiently.
• Must be able to speak, understand, and communicate the primary language(s) used in the workplace.
• Must possess excellent communication, follow-up, and organizational skills.
• Must have the ability to push, pull, bend, squat, and lift on a regular basis.
• Use of safety requirements such as PPE as needed for duty assigned and with the use of required tools and equipment.
• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
• Knowledgeable and ensure compliance with all state food safety guidelines.

Job Responsibilities

• Greet the guests and take all food and beverage orders.
• Ensure all orders are accurate with requests and substitutions.
• Be knowledgeable of all menu items with ingredients in relation to common dietary restrictions.
• Pre and post-bus tables in assigned stations.
• Maintain a clean dining area at all times.
• Responsible for receiving all payments accurately and timely.
• Performing necessary opening/closing and side work duties.
• Prepare food items for guests including appetizers, sides, and desserts.
• Assist other servers with their tables, as needed.
• Ensure all equipment is in operational order and all supplies are up to par.
• Report equipment that needs repair or supplies that need to be ordered.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: human.resources@sheratonsandiegohotel.com.