RF Software Support Engr, Region Flex, Amazon Music

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at Amazon Music.

The Region Flexibility team is focused on transforming how Music serves customer traffic by enabling seamless expansion into new AWS regions. This initiative involves scaling beyond primary regions such as DUB, IAD, and PDX to accommodate growth, regulatory changes, and minimize risks from region-specific outages. The team will develop core components that simplify the process of migrating services into new regions, enabling the use of distant availability zones while balancing latency and cost. This includes experimenting with latency-sensitive and latency-insensitive workloads, finding optimal placements for business logic and data, and reducing the complexity of managing cross-region systems.

Additionally, the team supports the creation of multi-region marketplaces, allowing services to scale smoothly as demand grows in key markets like the US and when new localization laws are introduced in smaller markets. The focus will be on abstracting complex networking and infrastructure management tasks, improving telemetry and observability, and centralizing decisions around capacity placement and data migrations. Collaboration with various teams is essential to ensure that solutions align with existing architectural needs while driving towards a more flexible and resilient future for SDO services. Through these efforts, the team aims to maintain high performance and availability for customers globally while optimizing costs and enhancing the overall developer experience.

Come innovate with the Amazon Music team!

Key job responsibilities

1. Play a lead role in onboarding the technical and operational tasks from Engineering team to Support team.
2. Provide Infrastructure support of incoming system issues, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
3. Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies.
4. Software deployment support in staging and production environments.
5. Develop tools to aid operations and maintenance.
6. System and Support status reporting.
7. Ownership of two or more Digital products or components.
8. Customer notification and workflow coordination and follow-up to maintain service level agreements.

About the team

The Region Flexibility team is at the forefront of Amazon’s next phase of growth, building solutions that will define how Music operates in new regions for the next decade. Your work will have a direct impact on the scalability and resilience of Amazon’s services, ensuring that we can continue to delight customers globally. If you're passionate about solving complex problems in distributed systems and want to be a part of a team shaping the future of cloud infrastructure, we’d love to hear from you.

Minimum Qualifications

• 2+ years of software development, or 2+ years of technical support experience.
• Experience troubleshooting and debugging technical systems.
• Experience in Unix.
• Experience scripting in modern programming languages.
• B.E. or B.S in Computer Science or a related field.
• Sound Knowledge in Java programming.
• Knowledge of web services, distributed systems, and web application development.
• Experience troubleshooting & maintaining hardware & software RAID.
• Experience with REST web services, XML, JSON.