Resource Deployment Manager

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

Ellucian is seeking a Resource Deployment Manager who will be responsible for working collaboratively to facilitate efficient and effective scheduling of Managed Services’ resources into our customer base. The successful candidate will be able to handle multiple resourcing demands from a variety of consulting practices, including strategic, functional, and technical resources. Successful candidates must be able to multi-task and have the ability and energy required to field multiple demands within a dynamic Professional Services team.

Where you will make an impact

• Serve as an expert working with a PSA system (Certinia)
• Develop and maintain effective working relationships with team members and peers
• Work collaboratively with assigned Practices, Project Managers, Engagements Managers and GM’s to support effective and timely scheduling of consulting resources and scheduling of complex projects
• Identify, document, and recommend process improvements for any identified gaps in corporate resourcing process or system functionality
• Manage the detailed tracking of resource requests and accurate updating throughout the staffing process
• Mitigate escalations and ensure consultants’ utilization is balanced across the assigned Practice
• Make effective use of technology where appropriate for communication, monitoring trends in resource use, and documentation
• Work with practice and project leadership for Ellucian, identify resource needs and assign appropriate support in a timely manner
• Manage schedule conflicts and work towards amicable solutions
• Ensure various operational elements that affect financial and resource forecasts are on track; including but not limited to:
• timely attention to staffing requests
• updates to staffing progress and mitigation strategies

What you will bring

• Established track record of success in a dynamic business setting
• Ability to handle pressure situations with pressing deadlines and competing priorities
• Proven ability to effectively set priorities and work independently with minimal supervision
• Strong problem-solving skills and excellent judgment that can be used effectively in appropriately resolving and/or escalating issues.
• Strong data organizational skills
• Must be articulate and can communicate in a positive and professional manner, both verbally and in writing
• Must be organized, detail oriented, and can demonstrate resourcefulness and perseverance
• The ability to develop rapport and maintain highest degree of integrity
• Must demonstrate strong listening and information gathering skills to ensure an accurate understanding is accomplished
• Strong written and verbal communication skills
• Experience working with diverse stakeholders and constituents
• Strong ability to build collaboration, reduce conflicts; and build consensus
• Experience and high proficiency in using Microsoft Outlook and Excel
• Must have the flexibility to work a regular schedule with occasional evening and early morning hours required

• Comprehensive health coverage: family major medical expenses, dental and life insurance.
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Tuition Reimbursement Assistance
• Professional development opportunities

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