Remote Customer Service Representative (CSR)

Key Responsibilities:

1. Greet guests warmly and assist with check-in/check-out procedures.
2. Handle reservations via phone, email, and online booking systems.
3. Respond to guest inquiries about accommodations, amenities, and local attractions.
4. Address and resolve guest concerns or complaints in a professional and timely manner.
5. Maintain accurate records of bookings, payments, and special requests.
6. Provide recommendations for activities, dining, and experiences at and around the ranch.
7. Assist in coordinating special events or guest packages as needed.
8. Work closely with housekeeping and maintenance teams to ensure guest satisfaction.
9. Follow company policies and procedures to uphold high service standards.

Required Skills & Qualifications:

1. Previous experience in customer service, hospitality, or a similar role preferred.
2. Strong verbal and written communication skills.
3. Proficiency in reservation systems and basic computer applications.
4. Ability to multitask and stay organized in a fast-paced environment.
5. Friendly, patient, and problem-solving attitude.
6. Knowledge of local attractions and outdoor activities is a plus.

Work Environment & Benefits:

1. Flexible scheduling, including weekends and holidays.
2. Competitive salary with potential for bonuses or tips.
3. Employee discounts on accommodations and activities.
4. Growth opportunities within the hospitality industry.

Experience: Required
Employment: Full-time
Schedule: Monday-Friday
Salary: $15 – $19 hourly
Starting time: Immediate start!

About Xanadu Ranch GetAway:
We believe in a family-like work culture where every team member is valued, supported, and encouraged to grow. You’ll work alongside friendly colleagues who share your passion for hospitality and guest satisfaction.