QUALITY CONTROL ANALYST

ROLE PURPOSE:

To provide the highest quality, service delivery and accuracy standards within the Operations function by reviewing instructions received from the Underwriters and Underwriting Assistants, and accurately entering submission data in our systems. To support the Operations/UW Manager as Process Owners for all retained and outsourced processing as Subject Matter Expert (SME).

KEY RESPONSABILITIES:

1. Undertake Quality Control checking of outsourced and retained work elements to prove the service provided. Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.
2. To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and make recommendations for continuous improvement.
3. To have an in-depth understanding of processes and to adopt an ethos of continuous review with the intention of improving, error proofing, automating, simplifying, clarifying and eradicating any “non-value” process steps.
4. Proactively gain and develop knowledge of P&C lines of business to facilitate accurate processing.
5. While the processes stabilize, to Quality Check booking requests received on the registration System (rating systems).
6. Establish and monitor key performance indicators (KPIs) to track and measure the performance and effectiveness of the Submission Desk center, implementing corrective actions, as necessary.
7. Provide regular progress reports to the relevant governance and steering groups.
8. Implement and maintain a culture of continuous improvement, fostering innovation, process optimization, and quality assurance within the Submission Desk.

SKILLS REQUIRED:

1. Experience in working on Process Improvement/Data Management within Financial Services (ideally insurance).
2. Proven ability to communicate at all levels, including senior executive level, problem resolution, cross-group collaboration and organizational agility skills and the ability to work collaboratively across teams within an Agile environment.
3. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
4. A proven ability to manipulate large datasets.
5. Proficient in the use of MS Excel, Word and PowerPoint. (Excel evaluation will be applied).
6. 2+ years Working knowledge and experience supporting and using Qlik View and Qlik Sense is a must to consider in the position / mandatory.
7. A team player with a strong desire to achieve excellence.
8. Demonstrate flexible and innovative ways of working.
9. Ability to decompose complex issues related to data and processes, find solutions and summarizes.
10. Results-oriented.
11. Customer-centric attitude and focus.
12. Resilience - ability to adapt to/cope with change.
13. High level of attention to detail and accuracy.
14. Experience within a Processing role is essential, particularly experience in following written instructions, data entry and document/report drafting.
15. Previous Commercial Insurance (P&C) experience is a differential.

EDUCATION:

1. Bachelor’s Degree in IT, Business Administration or related.
2. Intermediary English (B2) level required (interview in English) and Portuguese desirable.