Quality and Performance Senior Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Quality and Performance Senior Manager to join our team in Mexico, Ciudad de México (MX-CMX), Mexico (MX).

Position Overview: We are seeking a highly skilled and experienced Software Testing Manager to lead our testing team in ensuring the delivery of high-quality software products. The ideal candidate will have a strong background in software testing methodologies, leadership skills, and a proven track record of successfully managing testing projects. As a Software Testing Manager, you will play a pivotal role in maintaining the integrity and reliability of our software applications through effective test planning, execution, and team collaboration.

Key Responsibilities:

• Provide strong leadership to the software testing team, including hiring, training, mentoring, and performance evaluation.
• Foster a culture of collaboration, continuous improvement, and innovation within the testing team.
• Set clear goals and expectations for team members and ensure their alignment with the overall software development and quality assurance objectives.
• Test Strategy and Planning:
  • Develop comprehensive test strategies, plans, and schedules for various software projects, considering project scope, requirements, and deadlines.
  • Collaborate with cross-functional teams to understand project requirements and ensure that testing efforts are aligned with the software development life cycle.
• Test Execution:
  • Oversee the design, implementation, and execution of test cases, scripts, and scenarios that thoroughly validate software functionality, performance, security, and user experience.
  • Coordinate testing activities across different testing phases, such as unit, integration, regression, and user acceptance testing.
• Quality Assurance:
  • Implement and maintain quality assurance processes and best practices to ensure consistent and reliable testing outcomes.
  • Identify areas for process improvement and drive initiatives to enhance the efficiency and effectiveness of the testing process.
• Establish a defect management process that includes defect identification, logging, tracking, prioritization, and resolution.
• Collaborate with development teams to provide clear and actionable feedback on defects and ensure timely resolution.
• Test Automation:
  • Drive the adoption of test automation tools and frameworks to increase test coverage, reduce manual effort, and enhance testing efficiency.
  • Work with the testing team to design, develop, and maintain automated test scripts.
• Reporting and Communication:
  • Provide regular status reports and updates on testing progress, metrics, and overall software quality to stakeholders, project managers, and leadership.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Proven experience (6 years) in software testing, including 3 years in a leadership or managerial role.
• In-depth knowledge of software testing methodologies, tools, and best practices.
• Strong understanding of the software development life cycle and agile methodologies.
• Experience with test management and defect tracking tools like Jira, AzureDevOps, HP ALM.
• Proficiency in test automation and scripting languages (e.g., Selenium, Python, Java).
• Excellent communication, leadership, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Relevant testing certifications (e.g., ISTQB, CSTE) are a plus.