Process Improvement Senior Analyst

The Senior Process Improvement Analyst will play a pivotal role in enhancing operational efficiency and policy alignment within Nutanix Revenue Operations Team. The ideal candidate will have a proven track record of driving process improvements in software environments, leveraging analytical skills, and implementing scalable solutions. Based in Mexico, this role collaborates cross-functionally to identify inefficiencies, recommend improvements, and oversee implementation efforts.

About the Team

At Nutanix, you will be joining the Revenue Operations Team, a close-knit group of three dedicated professionals located across the USA. Our team culture is centered around support and collaboration; we encourage each other to share insights, tackle challenges together, and celebrate our successes, fostering an environment where everyone can thrive.

You will report to the Senior Manager, Revenue Operations, who is focused on driving team performance while nurturing a culture of open communication and continuous improvement. The work setup is entirely remote, allowing you to enjoy the flexibility and work-life balance that comes with it, with no in-office days required. Furthermore, there is no travel requirement for this role, giving you the opportunity to maintain a consistent and comfortable work environment.

Your Role

• Map, analyze, and document existing processes across departments.
• Identify inefficiencies, bottlenecks, and gaps in workflows.
• Develop actionable recommendations to streamline processes and improve compliance.
• Benchmark industry best practices to drive operational excellence.
• Collaborate with stakeholders to ensure alignment on process changes.
• Monitor and report on the performance of implemented process improvements.
• Facilitate training sessions and develop process documentation for stakeholders.
• Support the team manager in prioritizing initiatives and managing resources.

What You Will Bring

• Bachelor’s degree in Business Administration, Industrial Engineering, Information Systems, or a related field.
• 7+ years of experience in process improvement, preferably within a software company’s Revenue Operations team.
• Proven track record of designing and implementing scalable processes in software or SaaS environments.
• Proficiency in process mapping and modeling tools (e.g., Visio, Lucidchart, Bizagi Modeler).
• Experience with data analysis and visualization tools (e.g., Power BI, Tableau).
• Proficiency in English business writing.
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
• Familiarity with software development processes and agile methodologies is a plus.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to influence stakeholders and drive change.
• Detail-oriented with a focus on delivering measurable outcomes.
• Experience with Salesforce, including workflow automation and process optimization.
• Expertise in UiPath process mining, task mining, and communication mining tools.
• ITIL certification or experience with IT service management frameworks.
• Experience working with CRM, ERP, or other enterprise software systems.

Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.