Principal Product Manager, Copilot

Joining our team means working on cutting-edge AI technology that transforms the way millions of people work daily. As part of the Microsoft 365 #Copilot Business Chat team, you’ll have the opportunity to shape the future of AI productivity tools, collaborate with global AI thought leaders, and accelerate your career in one of the fastest-growing areas of technology.

As a Principal Product Manager for #Copilot Business Chat, you will drive the creation of AI-powered experiences that leverage enterprise data to help users find information, generate content, and unlock their productivity. Your contributions will directly impact how millions of users worldwide interact with AI to unlock their productivity, redefining the future of work.

We are looking for candidates with experience building AI/ML-powered software products, but we welcome individuals from diverse backgrounds in software, business, or academia with a proven track record of success.

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our employees embody a growth mindset, innovate to empower others, and collaborate to achieve shared goals. We uphold our values of respect, integrity, and accountability, fostering an inclusive culture where everyone can thrive.

Responsibilities:

• Drive the creation of enterprise-scale AI systems, ensuring scalability, quality, and ethical AI practices across all phases of development.
• Identify opportunities to apply the latest advancements in generative AI and information retrieval to enhance Copilot’s capabilities.
• Lead cross-discipline teams, including engineering, data/AI scientists, and designers, to build new AI capabilities from conception through defining requirements, development, evaluation, and launch.
• Define the roadmap for the feature areas you lead, prioritize the backlog, and collaborate with Engineering to make informed tradeoffs.
• Establish product success metrics using advanced AI measurement techniques and conduct experiments to drive metric improvements.
• Synthesize customer feedback from qualitative and quantitative sources to guide product investments and continuously enhance the Copilot experience.
• Ensure compliance with Microsoft best practices for AI safety, security, and privacy.

• Bachelor's Degree AND 8+ years experience in product/service/project/program management, software development, data science or AI/ML.
• OR equivalent experience.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Master's degree in technology or business.
• Strong understanding of AI and machine learning technologies (including LLM, RAG, Semantic Search), trends, and opportunities.
• Experience managing large-scale AI projects, including data labeling, evaluation techniques, and deploying AI/ML-driven products to production.
• Ability to collaborate effectively with engineering and data science teams to understand technical constraints and opportunities.
• Track record of shipping successful products, preferably involving AI/ML components.
• Experience with AI product metrics, KPIs, and performance evaluation.

#M365CORE #Copilot

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.