Patient Experience Manager

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.

Patient Experience Manager

About the Role: Are you passionate about transforming patient experiences and driving innovative strategies? Join our team as the Patient Experience Manager, where you'll play a pivotal role in shaping the future of patient engagement at Pfizer. As the Patient Experience Manager, you will lead PSP programs strategy, and you'll be at the forefront of creating and implementing strategies that enhance the patient journey and drive our Patient Support Programs (PSP).

Key Responsibilities:

• Co-create strategy with Marketing teams.
• Lead the development and execution of key Patient Platform strategies with a mid- and long-term view.
• Oversee the end-to-end process, from digital experience to patient journey and sales funnel strategy, identifying cross-portfolio opportunities.
• Advocate for and implement agile methodologies to drive efficiency and innovation.
• Generate insights across customer and patient journeys to inform strategic decisions.
• Serve as the program lead for patient experience and PSP strategy, implementing enhancements and new services.
• Guide local patient omnichannel execution for brand teams and act as the product owner of PfizerConmigo (Platform).
• Disseminate key messages across various channels and translate digital experience metrics into strategic insights.
• Define metrics and drive continuous improvement initiatives.
• Explore and lead innovative approaches to digital experiences.
• Collaborate with Global Centers of Excellence (COEs) to ensure content is fit-for-purpose and can be localized effectively.
• Partner with Digital & BiopharmaOps to lead the rollout of new global capabilities.
• Develop local guidance on new channels aligned with global strategies.
• Upskill commercial colleagues in go-to-market (GTM) enablement.
• Act as a catalyst for agile methodologies and experimentation pilots.

Capabilities and Skills Needed:

• Strong background in Marketing and Digital Marketing.
• Experience with Patient Support Programs.
• Proficiency in Agile methodologies.
• Expertise in Brand Plans and Design Thinking.
• Ability to generate and leverage Customer Insights.
• Strong Project Management capabilities.
• Analytical skills to drive data-informed decisions.

Why Join Us? At Pfizer, we are committed to improving patient outcomes and transforming the healthcare landscape. As a key member of our team, you'll have the opportunity to make a significant impact on patient experiences and contribute to our mission of creating a healthier world. Join us and be part of a dynamic, innovative, and supportive environment where your skills and expertise will be valued and nurtured.

Apply Now: If you're ready to take on this exciting challenge and drive meaningful change, we want to hear from you! Apply today and become a part of our journey to revolutionize patient care.

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.