Order to Invoice Analyst (North America)

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Order to Invoice Analyst (North America)

Travel Required?: Travel - up to 10% of time

Date: Jan 15, 2025

Hybrid

No Relocation Assistance Offered

Job Number#164631 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Job Summary

Manage the Order to Invoice process within CP Best Practice standards (“Essentials”) and collaborate with local CDTs on effectively supporting order to invoice fulfilment.

Responsible for total customer service management for assigned customer accounts: manages, and performs when necessary, all aspects of the order to invoice cycle while cultivating effective relationships with both customers and CP colleagues. Accountable for successful order management and monitoring all aspects of the customer service process to assure on-time deliveries to Customers.

Manage the customer service relationship by serving as the primary contact point for communications related to orders and deliveries. Most customers will be internal customers, mostly CDO team which requires excellent communication skills.

The primary accountabilities of the role include building and maintaining customer service relations while managing the order to invoice process including the troubleshooting of difficult deliveries, processing of returns, and resolution of exceptions and claims within Colgate’s Selling Terms and Conditions.

Responsible for supporting the achievement of all service goals for assigned customers.

Responsibilities/Accountabilities

1. Manage the Order to Invoice process within CP Best Practice standards (“Essentials”).
2. Develop effective internal customer communications and relations to facilitate effective order to invoice fulfilment.
3. Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve order management and delivery issues.
4. Highlight delivery and distribution issues to Logistics for follow-up and corrective action. Communicate any special internal customer requirements to Logistics.
5. Support and enforce all sales policies (terms and conditions) with customers.
6. Analyze and collaborate with local CDTs to determine the appropriate action to resolve issues relative to customer returns and refusals. Follow up Logistics execution of returns and refusals.
7. Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process.
8. Utilize SAP order processing and fulfilment applications to manage and efficiently execute the order to invoice process while minimizing manual intervention (“touches”).
9. Accountable for the CS Key Performance Indicators (KPIs) analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues.
10. Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management.

Range of Qualifications

Level of Education: Business degree (Industrial Engineering, Logistics, Business Administration)

Years of Experience: At least 1 year of experience in Customer Service/ Order Fulfillment, Planning, Sales, Logistics or Supply Chain.

Advanced Excel skills required.

SAP experience and APO (desirable).

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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