OPERATIONS TECHNICIAN

Position Summary:
Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.

Job Responsibilities - Other duties may be assigned:

1. Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
2. Handles problems of sensitive nature or requiring extensive research to resolve.
3. Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
4. Provide superior service through fast and prompt interaction with other groups of support.

Skills and Requirements:

1. Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
2. Area of study: Information Technologies / Computer Science
3. Years of experience: One to two years.
4. Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service
5. Special certifications or technical skills: Fluent in English and Spanish
6. Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.