Operations Representative

Acerca de PayJoy

PayJoy es un proveedor de servicios financieros con una misión clara: ayudar a clientes desatendidos en mercados emergentes a lograr estabilidad y éxito financiero. Otorgamos créditos a través de nuestra tecnología patentada que convierte un smartphone en una garantía digital, y gracias a nuestra avanzada inteligencia artificial, ciencia de datos y herramientas anti-fraude, podemos ofrecer los costos más bajos y calificar al mayor número de clientes en la industria. Hasta 2024, hemos proporcionado miles de millones de dólares en crédito a más de 12 millones de clientes, mientras mantenemos una rentabilidad sólida y sostenible a largo plazo.

Acerca del rol

As a Go to Market CL Operations Representative, you will be responsible for enabling customers to acquire and use our financial products across the needed channels, thus driving growth to our CL business.

Responsibilities

• We are seeking a dynamic sales associate with strong communication skills, a customer-focused approach, adaptability, and a goal-oriented mindset to provide excellent service, solve problems, and drive sales in a team-oriented environment.
• Engage with online customers via email, chat, or phone to understand their needs and guide them through the onboarding process.
• Follow up on sales leads and guide prospects through the sales funnel.
• Maintain up-to-date knowledge of products, pricing, and promotions to assist online customers effectively.
• Process online conversations accurately, ensuring a smooth and positive customer experience.
• Collaborate with the team to meet online sales targets and optimize lead conversion rates.
• Handle customer inquiries, resolve issues, and ensure satisfaction through proactive communication and support.

Qualifications

• Proven experience in sales or customer service, preferably in an online or e-commerce environment.
• Strong communication skills, both written and verbal, with the ability to engage customers through email, chat, and phone.
• Ability to follow up on leads and close sales in a timely and professional manner.
• Basic computer skills and familiarity with online sales platforms and CRM tools.
• Self-motivated, goal-oriented, and able to work independently.
• Strong problem-solving skills and a customer-first attitude.

Desirable Qualifications

• Experience with PayJoy products
• Experience working in a startup environment or a highly intrapreneurial role
• Experience in financial institutions in sales roles with high-speed processes

Benefits

• Company-funded Health and Dental Insurance for employees and immediate family members
• Life insurance
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Coworking Travel allowance
• $2,000 USD annual Professional Development allowance
• $500 USD annual Fitness allowance
• $500 USD Phone Finance allowance
• $250 USD Home Office equipment allowance
• $200 USD Headphone allowance

Principios de PayJoy

En PayJoy estamos orgullosos de ser un empleador que promueve la igualdad de oportunidades. Damos la bienvenida y alentamos la inclusión de personas de todos los orígenes. No discriminamos por raza, religión, color, origen nacional, género (incluido el embarazo, parto o condiciones médicas relacionadas), orientación sexual, identidad de género, expresión de género, edad, estatus como veterano protegido, condición de discapacidad o cualquier otra característica legalmente protegida.