Oliver Wyman - Learning Delivery Specialist - Mexico City

Description :

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.

Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press.

Our clients are the CEOs and executive teams of the top Global 1,000 companies.

Job Overview :

We are seeking a Learning Delivery Specialist to join our Learning and Development (L&D) team. This role is essential in organizing, delivering, and evaluating high-quality training programs designed to enhance the skills and capabilities of our diverse workforce.

The Specialist will independently manage and drive the delivery of complex training initiatives, ensuring they meet the needs of various employee populations across the organization.

In addition to program delivery, the Learning Delivery Specialist will support the administrative needs of training courses, collaborating closely with both regional and global teams.

Occasional travel may be required to facilitate training sessions and engage with participants directly.

This is a hybrid role that requires 2 days per week in the Mexico City office. There is no option to work remotely.

Please submit CVs in English.

Key Responsibilities :

1. Program Management and Delivery
   • Independently manage and drive the delivery of high-complexity programs.
   • Develop and update run-of-show guides for both in-person and virtual programs.
   • Serve as the Program Lead, ensuring expert delivery and smooth execution of programs.
   • Collaborate effectively within the delivery pod to handle all program logistics from setup through completion, including:
   • Booking and setting up meeting rooms (in-person or via Zoom).
   • Researching, selecting, and booking hotels and restaurants.
   • Arranging catering and preparing printed materials.
   • Act as co-host and producer in virtual training sessions.
   • Support onsite logistics and answer attendee questions, leveraging knowledge of content to assist faculty and address all program-related needs.
   • Manage the budget for individual programs, ensuring financial adherence.
   • Coordinating with other departments to ensure successful training program execution.
   • Develop expertise and leverage a comprehensive technical toolkit, including LMS, LXP, event management software, survey tools, and virtual delivery platforms.
2. Facilitator Engagement and Management
   • Develop strong professional relationships with internal facilitators and external vendors to determine areas of expertise for core programs.
   • Identify, confirm, and prepare faculty and facilitators for program delivery based on course content and participant profiles.
   • Recruit appropriate facilitators based on course content and participant profiles.
   • Organize and facilitate host briefings to provide facilitators with background on the program and relevant facilitation information, collaborating with other L&D team members as necessary.
3. Learning Program Expertise and Continuous Improvement
   • Act as a subject matter expert on designated learning programs, offering guidance to colleagues within the learning product portfolio.
   • Evaluate participant feedback and recommend improvements to enhance future programs and processes.
   • Share insights with the core content team derived from training experiences and participant evaluations.
   • Identify and communicate key themes from programs to team members and relevant human capital functions for broader application.
   • Develop a deep understanding of the learning program portfolio and its relevance to target populations, alongside a comprehensive awareness of the entire L&D curriculum.
4. Process Improvement, Team Collaboration, and Problem Solving
   • Collaborate effectively within multi-disciplinary teams, promoting a strong culture of teamwork.
   • Identify and rectify inefficient processes, implementing necessary improvements.
   • Proactively address challenges and share expertise with team members.
   • Mentor and support colleagues in developing their program delivery skills.
   • Work closely with other Human Capital functions (e.g., Talent Management, Recruiting) to provide support and enhance training initiatives.
   • Represent the organization with professionalism and integrity, enhancing the L&D brand in the region.

Qualifications :

• Bachelor’s degree in Education, Human Resources, Business Administration, or a related field.
• 2-4 years of experience in Learning and Development or a related field.
• Proven experience in program management and delivery, particularly in high-complexity training programs.
• Familiarity with Learning Management Systems (LMS), Learning Experience Platforms (LXP), event management software and virtual delivery tools.
• English fluency (spoken and written) required.
• Ability to travel (10-20%), with a current visa.

Skills and Attributes :

• Strong organizational and project management skills.
• Ability to build professional relationships and network effectively.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Structured thinker and problem solver, always focused on continuous improvement.
• Ability to multi-task, prioritize, and manage time effectively.
• Collaborative team player and ability to work within a global team environment.
• Capable of thriving in a fast-paced, high-performing environment.
• Flexible attitude with a strong work ethic.
• Adaptable to diverse needs and environments, with a strong cultural awareness and an inclusive approach.
• Passionate about learning and development.