Offboarding Delivery Specialist

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

Your Role And Responsibilities

This role combines people management with delivery responsibilities like operational guidance, process oversight, accountability for key performance metrics and cost management.

Key Responsibilities Include

1. Build and lead the Americas offboarding team in Mexico, fostering a collaborative and positive culture to enhance engagement and productivity.
2. Provide ongoing oversight of offboarding processes, proactively identifying and mitigating any challenges or delays that could impact operational effectiveness.
3. Develop and implement data-driven improvements to optimize team performance and operational efficiency within the region.
4. Partner closely with HR Leaders, legal, ER/LR and other relevant stakeholders to ensure local alignment and successful execution of the offboarding process in their country.
5. Ensure a smooth and positive offboarding experience for separating employees by actively improving the process based on their feedback to enhance overall satisfaction.
6. Responsible for the administrative aspects related to the Offboarding process, should have a basic knowledge of the Offboarding associated legislation, should be knowledgeable of the offboarding system solution being used, should have a good level on handling spreadsheets. We highly value candidates with proficient use & knowledge of the English language, as well as Excel skills.

Required Technical And Professional Expertise

1. Analysis & decision making
2. Communication & negotiation
3. Problem solving
4. Client services experience
5. Flexibility
6. Proactive approach
7. Teamwork
8. Organization skills
9. English (intermediate – advanced preferred)
10. Excel skills (intermediate – advanced preferred)
11. Word, PowerPoint, SuccessFactors & Outlook knowledge

Preferred Technical And Professional Experience

1. Payroll knowledge
2. Local legislation knowledge
3. Excel skills
4. English proficiency