Network Field Operations Specialist

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity

A Network Field Operations Specialist is responsible for managing and maintaining the network infrastructure of an organization. This role involves monitoring network performance, troubleshooting issues, and ensuring the stability and security of network systems. Specialists configure and install network hardware and software, perform routine maintenance, and upgrade network components to optimize performance. They collaborate with other IT professionals to develop and implement network policies and procedures, conduct network audits, and ensure compliance with industry standards. Additionally, they provide technical support to end-users, train staff on network troubleshooting, and assist in disaster recovery planning. Strong analytical and problem-solving skills, along with a deep understanding of network protocols and management systems, are essential for success in this role.

Your Impact

1. Network Support: Provide support for Cisco network infrastructure, including routers, switches, firewalls and wireless environments. Ensure reliable and secure network connectivity across multiple field sites. Manage and troubleshoot network issues to ensure minimal downtime and optimal performance.
2. Network Security: Ensure network security protocols to protect against unauthorized access and cyber threats. Participate in audits to identify and mitigate vulnerabilities.
3. Collaboration: Collaborate with field site teams to understand their network issues and supply solutions. Work closely with other IT teams to ensure seamless integration and support of network services.
4. Performance Optimization: Conduct regular network performance assessments and optimizations to ensure efficient operation. Monitor network traffic and usage patterns to identify and address potential issues.
5. Documentation: Maintain accurate and up-to-date records of network infrastructure and support activities.
6. Compliance: Ensure compliance with corporate network policies and standards. Stay updated on industry best practices and regulatory requirements.
7. Vendor Management: Engage with vendors for hardware and software procurement and support. Evaluate vendor proposals and manage vendor relationships to ensure quality solutions.

Qualifications

¿Who Are We Looking For?

1. Years of Experience: 10+ years of experience in network support, specifically with Cisco products. 10+ years of experience in designing and implementing network topologies.
2. Technical Skills: Proficient in deploying and supporting WAN, LAN, and Wireless LAN services. Strong understanding of network infrastructure, including firewalls, load balancers, and DNS/DHCP services. Experience with Cisco network management tools and software.
3. Certifications: Cisco Certified Network Associate (CCNA) or higher Cisco Certified Network Professional (CCNP). ITIL certification is a plus.
4. Non-Technical Skills: Excellent written and verbal communication skills. Bachelor’s degree in a related field. Experience working in a global environment with stakeholders across multiple geographies. Strong communication and presentation skills.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.