Mexico City Delivery Site Lead

Who We Are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While seeking to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional; it is essential.

About the role:
SimCorp launched a delivery center in Mexico City in 2023, to support our clients and stakeholders across North American time zones. The Mexico City delivery center has grown to over 90 people over the last 15 months, covering a range of client service-focused functions. Our strategy to grow in Mexico City was to utilize a partner to hire the needed resources and to assist with admin support functions. On January 1st, SimCorp will transfer all employees hired through our partner to a newly established SimCorp legal entity, and the Delivery Site Lead role will ensure a world-class operation and culture post transfer.
The two major functions represented in the Mexico City delivery center are our SaaS teams, who provide ongoing management of, and support for, client-critical systems hosted on-premise or in the cloud (SaaS Operations), and Professional Services, who provide implementation and customizations to our global client base.
The Site Lead will serve as the primary point of contact for our modern WeWork office, in the central Reforma district of Mexico City. The Site Lead will not have direct functional responsibilities over employees, but will facilitate smooth operations and act as a liaison for the organization, ensuring effective communication between our global teams and the local office.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum 5 years of experience in a leadership or administrative role, preferably in a corporate setting.
• Strong interpersonal and communication skills, with the ability to interact effectively with diverse teams.
• Familiarity with local business practices and regulations in Mexico and Mexico City.
• Experience working in large, global companies with globally distributed teams.
• Proficient in Spanish and English.
• Ability to work independently and proactively in a dynamic environment.
• Project management expertise, ideally within a technology company.
• Willing to be physically present in our Mexico City Office at least 3 days per week.

Job Responsibilities:

• Recruitment: Work with functional leaders and our recruiting teams to manage the growth of the delivery center through effective recruitment aligned with capacity demand, as well as setting and maintaining delivery standards. Support effective onboarding of new employees.
• Partner with global functions: Work closely with the wider SaaS Operations and other CS leadership team to ensure the MDC team is highly utilized and has the required skills and capability to deliver outstanding services to our customer base.
• Point of Contact: Act as the main liaison between local employees and global teams, ensuring alignment and effective communication. Report regularly on the performance metrics of the delivery center to global management functions.
• Point of Escalation: Act as a point of escalation when all regular channels don’t seem to work (employee or manager concerns).
• Office Management: Oversee the day-to-day operations of the office, including logistics, facilities management, and employee support. Own budget management for the entire site and be familiar with local finance rules and requirements.
• Culture Champion: Promote and uphold SimCorp’s values and culture within the local office.
• Local Networking: Build and maintain relationships with local stakeholders, including government agencies, vendors, and community organizations. Ensure employer branding initiatives are in place to promote SimCorp as an attractive place to work.
• Legal, Compliance and Risk Management: Ensure compliance with local tax and government regulations and that company policies adhere to such rules. Ensure legal reviews on matters to protect the company.
• Feedback Mechanism: Gather and relay employee feedback to global leadership, helping to enhance the work environment and local operations.
• Strategic Initiatives: Provide input for the strategic direction of the delivery center, ensuring engagement with relevant parts of the organization to ensure they have the required input to plan work, manage performance and set strategic direction for employees in Mexico City.
• Define and execute against a strategy to grow and mature the delivery center.
• Lead Site-Wide Townhalls and Key Events: Create an avenue to gather all employees, provide top-down updates, amplify global strategies and initiatives, highlight key wins, good news, and great work of local members, address questions and concerns.
• Ensure engagement and mobilize needed teams to ensure feedback provided is actioned.

NEXT STEPS

Applications are continuously assessed, so please send your CV in English as soon as possible. If your interest in joining SimCorp persists, but uncertainty surrounds the suitability of this particular role, please feel free to send in your CV regardless. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you in discovering the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

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