Mexico Account Associate (Second Shift)

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more and apply today!

Who We Want

As a Second-Shift Mexico Account Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Mexico Operations. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.

What You’ll Do

• Obtain pickup and delivery appointments from shippers and consignees within your customer’s network and ensure accurate data entry when building loads.
• Communicate effectively and proactively with Carrier reps and customer contacts when rescheduling pickups, deliveries, and obtaining tracking updates.
• Resolve issues with urgency and escalate complex problems as needed to meet customer needs.
• Understand customer KPIs, review account performance to identify trends, and present ideas for continuous improvement and cost savings.
• Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution.
• Manage customer TMS systems and keep up to date with tracking updates and in and out times when needed.
• Focus on accuracy and timeliness while building loads for our customer account(s).
• Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network while taking into consideration and minimizing transit time from origin to destination.
• Deliver effective and timely communication with Carriers directly and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates.
• Communicate with customer contacts proactively when a shipment will be delayed.
• Obtain pertinent and required information for pre-pickup preparation and communicate with customer contacts proactively.
• Prioritize exceptions by working with the Carrier team to provide timely updates to customers.
• Receive and review required border documentation needed to cross the US/Mexican border and ensure documents are accurately made.
• Be aware of the complemento carta porte (CCP) regulations and carry out the process needed to transit customer goods through Mexico.

Qualifications

• English Fluency Required (High B2-C1).
• Bachelor's degree in a relevant field of study preferred.
• 2+ years of experience in a 3PL or supply chain environment preferred.
• 1+ years of cross-border experience required.
• Ability to thrive in a fast-paced, high-pressure environment while multitasking.
• Strong collaboration and cross-functional communication skills, both verbal and written.
• Proven demonstration of commitment and work ethic in a school or work setting.
• Polished communicator with exceptional interpersonal skills, both verbal & written.
• Able to take verbal/written instruction and execute with confidence.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.