Medical Assistant

The Medical Assistant (MA) supports the timely patient flow of the physician’s office in a pleasant, professional manner. This individual is responsible for accurate intake and all appropriate preparation & support pre-visit, during the encounter, and post-visit. Requires awareness of Patient & Provider service expectations, desire to work with US-based physicians, and excellent communication skills.

Give your career the booster dose it needs by joining OnPoint as an Administrative Medical Assistant. We are always interested in talking to the best clinical talent in Mexicali. Join a global organization that gives you a growth-focused inclusive work culture.

Job Description:

1. Patient Intake: Virtually Obtaining Patient Demographics, Verifying Insurance information, Preparing & organize Charts
2. Benefit Verification: Verifies coverage and eligibility of new patients
3. Patient History: Obtain Patient History, Medications, Allergies, etc., via Virtual Call with Patients.
4. Chart Prep: Prepare & organize the Chart as directed before the appointment. Responsible for organizing all scanned documents within the Medical Records for the practice.
5. Message Handling: Handling of inbound and outbound calls
6. Scheduling: Book/Online Scheduling, Handling New & Follow-up appointments, Schedule diagnostic tests/procedures
7. Medication Reconciliation: Perform Medication reconciliation duties and support Rx refills.
8. Patient Inquiries: As appropriate, Support the practice by addressing questions, providing information, or following up on any patient request or complaints.
9. Medical Records: Assists patients with requests for their medical records following the release of medical record policy and procedure.
10. Personal Assistant: Prepare to Consult reports, Workman’s Comp, Payer requests, Referral letters, Patient requests, etc., as directed by the Physician.
11. Chart Indexing & Abstraction: Obtain & organize all Pre-visit Clinical Documentation in advance of the appointment, including external Clinical documents.
12. Prior Auth & Referrals: Process, Monitor & Manage all Prior Authorization and referral requests.
13. Central Rx Management: Provide Centralized Clinical Pharmacy duties to support Nursing & Providers.
14. Care Management: Performs Clinical Chronic care management responsibilities appropriately; recognizes urgent situations and escalates as necessary.

Job Requirements:

• Bachelor's degree or in the process of obtaining in Medicine, Physicians, and Nursing.
• Highly proficient in English.
• Experience in a US virtual medical office setting (It is not essential).
• Training and/or a degree in medical terminology, insurance requirements, and customer service is highly desirable.
• Excellent spelling and typing skills.
• Knowledge of medical terminology is highly preferred.
• Self-sufficient and quick to learn.
• Familiarity with navigating the electronic medical record (EMR) is highly preferred.
• Professional and reliable work ethic.

Work Environment:

• To perform your duties effectively, you must have access to the following technological tools: a desktop computer and/or laptop, as well as a reliable, fixed Internet connection.
• Must have access to a completely private workspace.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

• Opportunity to be part of a team dedicated to providing high-quality medical care.
• Direct contact with the registered nurses of US clinics.
• Invaluable experience in medical documentation and electronic health record management.
• Opportunity for professional development and growth within the organization.
• Engagement with international organizations provides a platform for knowledge exchange, best practices, and promotion of global healthcare standards.