Marketing Program Database Coordinator

The Marketing program Database Coordinator supports the Customer Loyalty Program by maintaining the Hunter Preferred Program database to ensure accuracy.

Essential Job Functions/Tasks:

1. Assists Marketing Program Manager with implementing, promoting, and ensuring the success of the Customer Loyalty Program.
2. Manages the rewards catalog and works closely with Coordinators to select the rewards offerings by country.
3. Processes Preferred reward claims, including preparation and submission of payment approval requests to the next level, data entry of requests, and notification of sales staff.
4. Closes out claims by entering claim fulfillment information into the software program including entering vendor invoices, payment information, matching it to the claim information, and ensuring accuracy. Researches and resolves any discrepancies.
5. Imports, matches, validates, and posts reports into the rewards software program. Gathers member purchase and return information for reward point calculations from various sources including distributor quarterly reports, monthly reporting, and invoices submitted by members. Formats reports in Excel to meet the requirements for import.
6. Runs internal audits to ensure program accuracy, including but not limited to auditing purchase reports and invoices, to verify that only qualified product purchases are posted. Resolves issues and exceptions and notifies Marketing Program Manager and Coordinators of any discrepancies.
7. Updates accounts to include validating new applications, adding contacts, and flagging accounts with incorrect emails on an ongoing basis. Follows up with Coordinators.
8. Maintains confidentiality with database information.
9. Provides excellent customer service to program members and internal employees. Responds to requests via email, telephone, and in person while maintaining professionalism in all communication. Follows up when appropriate to ensure customer satisfaction.

Experience Required and Preferred:

Minimum of three years of experience in marketing, customer service, or customer order entry experience.

Knowledge, Skills and Abilities (KSA's) Required and Preferred:

1. Excellent leadership and interpersonal skills.
2. Strong customer relation skills.
3. Excellent attention to detail and accuracy.
4. Ability to be flexible and work accurately with frequent interruptions.
5. Proficiency with computers and Microsoft Suite, including intermediate skill level with Excel.
6. Strong data entry skills and ability to use 10-key by touch.
7. Strong problem-solving skills including problem analysis, organizational planning, decisiveness, and judgment.
8. Excellent verbal and written skills in English and the ability to communicate with members across the organization.