Manager Digital Sales & Support

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Building lasting relationships is at the heart of our business—and that’s exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and you, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives. Find your place in sales on #TeamAmex.

How will you make an impact in this role?
We are seeking a manager to join our Acquisition team.
This is a Sales leadership role, and, in this position, you will be responsible for managing: Internal Online & Leads Sales. You will ensure that the assistance provided within the online acquisition process will increase the drivers such as Productivity, Cost per Acquisition, efficiencies, and Sales Quality are accomplished as well.

Some of the responsibilities and scope in your role consider:

• Develop and execute strategies for increasing sales effectiveness by creating the solution selling skills within the team.
• Increase cross sale opportunities (Internal Acquisition) by leveraging smart targeting models and channel strategy to improve the results.
• Channel Development in line with Sales & Quality Growth Strategy of the Business Unit.
• Accountability for growing the Mexico Customer Relation through improving revenue coming from actual client base across online channels.
• Inspiring and energize the team with a winning culture within each individual.
• Leadership to promote collaborative work with the Digital Sales Team and the rest of the teams to influence completion rate successful.
• Aggressively manage the team’s sales pipeline ensuring it’s robust and will meet the targets.

Qualifications

• 5 years’ experience in Multichannel Sales such as Online, Digital operations, Cross Sale.
• Structured methodology to acquisition process.
• Ability to build and lead a high-performance sale team.
• Pipeline sales management experience.
• Strategic and analytical focus.
• Ability to collaborate and influence internally and externally.
• Ability to build and motivate a sales force and collaborate with a relationship management team.
• Experience in developing and executing a successful sale strategy.
• Capacity to build best in class sales team through continuous improvement in sales force effectiveness.
• Strong leadership competencies.
• Business University degree.
• Project management.
• Full Fluency in English.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.