Manager de Call Center – Bilingüe

We're Hiring!

IA Remodeling is a U.S.-based construction and remodeling company committed to delivering high-quality solutions for improving homes and commercial spaces. We operate a call center in Mexico that plays a vital role in customer acquisition and appointment scheduling for our U.S. operations.

Manager de Call Center

Job Overview

We are seeking a Manager de Call Center to oversee and optimize the daily operations of our call center in Mexico. This role requires a blend of operational leadership, team development, and effective communication in a fast-paced and results-driven environment.

Key Responsibilities

1. Operational Management: Oversee the daily performance of the call center, ensuring targets for appointments, sales, and service quality are met.
2. Team Leadership and Development: Train, motivate, and manage staff to maintain high levels of engagement and productivity.
3. Communication and Coordination: Serve as the liaison between the local team and U.S.-based management, ensuring clear and effective communication.
4. Compliance and Standards: Ensure adherence to company policies and local labor laws.
5. Administrative Duties: Schedule shifts and assign tasks to call center staff.

Requirements

1. Minimum 3 years of experience in a similar role, preferably in a call center or customer service operation.
2. Proficiency in English (spoken and written) for communication with local management.
3. Proven leadership skills with experience in team management and problem-solving.
4. Advanced knowledge of call center management tools and software.
5. Strong organizational skills and the ability to make decisions under pressure.
6. Flexibility to work varying schedules based on operational needs.

What We Offer

1. Competitive salary.
2. Performance-based bonuses.
3. Opportunities for professional growth within the company.
4. A dynamic, multicultural work environment.

Apply now and join a team that makes a difference!