Manager Collaboration Tools (Zoom, Teams, Google Space, Slack, etc)

Your New Role:
The Manager, Collaboration Tools will lead a team responsible for the development, deployment, and support of collaboration tools (MS Teams, Slack, Box, Google Workspace, Zoom, Figma, Miro, Rev, Otter.ai, and Co-pilot, Trint) that improve communication and productivity across the organization. This role is vital in driving the adoption of collaborative technologies and ensuring seamless integration with existing systems.

Your Role Accountabilities:

• Lead, mentor, and manage a team of collaboration tool specialists and support staff.
• Oversee the deployment, configuration, and maintenance of collaboration tools.
• Provide technical guidance and support to the collaboration tools team.
• Ensure the scalability, reliability, and security of collaboration solutions.
• Understand client needs and provide tailored solutions to meet their business objectives.
• Ensure solutions meet high standards of quality, functionality, and user experience.
• Continuously evaluate and improve development processes and methodologies.
• Resource Allocation: Effectively allocate resources, including team members, budget, and tools, to ensure project success.
• Risk Management: Identify potential risks and develop mitigation strategies. Monitor project progress and address any issues that may arise.
• Budget Management: Develop and manage project budgets, ensuring financial accountability and alignment with the company's financial goals.
• Ability to build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIs.

Qualifications & Experience:

• Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 7+ years of experience in software development and DevOps practices.
• Minimum of 2 years in an architectural role focused on collaboration tools.
• Proven experience in a leadership or managerial role.
• Proficiency in project management tools and methodologies.
• Strong knowledge of collaboration platforms including Microsoft Teams, Slack, Box, Google Workspace, Zoom, Figma, Miro, Rev, Otter.ai, and Co-pilot. Basic understanding of Trint.
• Strong knowledge of file sharing platforms, chat applications, cloud-based workflow tools, and DevOps tools.
• Strong knowledge of AI and machine learning frameworks and technologies.
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Strong proficiency in Azure, including Functions, .NET, Vault, and VS Code. Basic understanding of AWS and Google Cloud Platform.
• Strong proficiency in REST API calls and programming languages (Python, Bash, C#, PowerShell).
• Solid understanding of system architecture, microservices, and API design.
• Experience with DevOps tools and practices, including CI/CD pipelines, infrastructure as code, and automated testing.
• Software Development SDK (VS Code).
• Demonstrated hands-on experience with scripting languages and strong technical acumen in system architecture, cloud platforms, and automation.

Not Required but Preferred Experience:

• Certified in Microsoft Teams and SharePoint.
• Experience with other collaboration technologies such as Google Workspace and Atlassian.
• Familiarity with Agile and Scrum methodologies.
• Expertise in data integration, migration, and ETL processes.
• Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.).
• Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI).