Work Schedule: Standard (Mon-Fri)
Environmental Conditions: Office
Job Description:
Works with the project managers helping them manage the projects and services. This position is tactical in nature and responsible for shepherding tasks to completion and issue resolution within internal procedures and acting as primary point of contact for client accounts.
The team works cross-functionally to ensure that client requirements and timelines are met, focusing on building relationships with the customer and delivering an excellent customer experience.
Job Duties and Responsibilities:
- Timely initiation of all services in accordance with client timelines.
- Backs up the project management team.
- Carries out all tasks in accordance with Good Manufacturing Practices.
- Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project.
- Provides internal/external partners with updates regarding timelines, shipping issues and delays.
Required Qualifications:
- Bachelor's degree, graduates in areas of Health, Engineering, Logistics operations, Business Administration.
- Experience of at least 2 years in similar tasks in the Pharmaceutical industry, CRO´s or similar Logistics / Quality companies.
- English: Advanced (mandatory)
Preferred Qualifications:
- Strong project management skills, excellent interpersonal, written and verbal communication skills, and the ability to present information and answer questions for clients and management.
- Ability to multitask and coordinate tasks across functional teams while maintaining attention to detail and drive problem solving.
- Adaptable and able to work in a variety of commercial and custom in-house software.
- Proficiency in MS Office Suite is required; knowledge of Project, SAP, and Trackwise are advantageous.
- Intellectually curious and results-oriented.
Type of work: 4 days onsite - 1 home office (NO negotiable) – Short Friday (2pm)
Food allowance: 80%
Warehouse depot location: Parque Industrial FINSA, Iztapalapa