LM877: Airfreight Coordinator

LM877: Airfreight Coordinator

Apply locations: FXE-LAC/MXMTYRC/MTYRC Monterrey

Time type: Full time

Posted on: Posted 4 Days Ago

Time left to apply: End Date: January 21, 2025 (30+ days left to apply)

Job requisition id: RC739702

Welcome

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

This position will day to day interact with local air carriers and different vendor partners through effective communication and leadership to guarantee the highest service performance, and alignment with the agreed cost and service parameters. The AFC will take the responsibility of assisting with ad-hoc duties requested by the Transport Networks Development department, as well as clerical activities, including administration of documents and reports, while keeping them up to date and accurate. The AFC will assist in supporting day to day GAF activities, ensuring customer needs are aligned with services purchased, while continuing to exceed customer service expectations through constructive and professional relationships with carriers & agents.

Key skills and qualifications:

1. 5 years minimum of experience interacting with Airlines in Imports and Exports operations at warehouse, airport ramps operations.
2. Strong leadership and customer service skills are essential for this role.
3. Excellent English/Spanish and effective communication skills, both verbal and written, are essential for this role.
4. Excellent computer skills in MS Office (Word, Excel, Outlook) and database analysis.
5. The ability to work under pressure, multi-task, problem solve, organize and prioritize workload in order to meet numerous deadlines is essential for this role.
6. Strong analytical skills and familiarity with airfreight, trucking, and airport operator (warehouse handling) rates.
7. Able to interact positively and effectively with co-workers, vendors, customers, Operational Supervisors, and Management.

Responsibilities:

1. Daily interaction with assigned FedEx ramps, air carriers, trucking companies, airport handling agents, customs brokers, and selective customers.
2. Daily monitor and coordination with business partners. Identify and work service failures with vendors for continuous service improvement on a regular basis (weekly, monthly, etc).
3. Measure airlines/vendor/carriers service performance.
4. Pro-actively engage in all issues that will impact service and follow through to completion.
5. Execution and coordination of tactical and contingency plans to minimize supply chain disruption.
6. Maintain service at the highest performance across the GAF network through capacity management.
7. Oversee and monitor booking process between FedEx and airlines/carriers/vendors.
8. Coordinate routing and capacity distribution with FedEx ramps.
9. Prepares export documentation in accordance with country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required for export.
10. Communicate and interact daily with airlines, vendors, trucking companies, customers, warehouse contacts, sales representatives, and overseas offices as necessary.
11. Provide assistance to the invoice reconciliation department as needed.
12. Verify weights and dimensions of cargo, keeping records of discrepancies identified.
13. Handle requirements for any special shipment (dangerous or controlled goods) and ensure that the proper export-controlled permits and licenses needed are included.
14. Validate DG acceptance and limitations with the carriers/airlines/vendors/trucking.
15. Identify and address any service issues with the respective airline/carrier/vendor.
16. Manage and negotiate carriers Ad-hoc / Spot rates, requests.
17. Work closely with FedEx operations teams to ensure all CLH required processes are executed accordingly.
18. Perform CLH flight schedules reviews with FedEx ramp operations teams.
19. Support the development of SOPs as needed.
20. Assist other regional departments and customers when requested by Regional Office.
21. Support GAF/GPN network expansion in collaboration with other regions.
22. Audit operational processes and data entered in FedEx systems, ensuring accuracy, completion, and compliance.
23. Ensure proper transitioning of customer to operations in line with customer requirements and internal procedures.
24. Implement recommendations for improved efficiency, accuracy, and cost savings.
25. Communicate regularly with customers regarding shipment status and follow-up with airlines to monitor and track departure and arrival information and updates.

Minimum Requirements:

1. University Degree or equivalent professional background in International Trade, Industrial Engineering, Logistics, or Transportation Engineering, or other similar business areas related.
2. English and Spanish communication skills, both verbal and written, are essential for this role. Additional languages are a plus.
3. Advanced computer skills in MS Office (Word, Excel, Outlook).
4. Strong organizational and analytical skills.
5. Good communicator. Strong team player aptitude.
6. Experience in Freight Forwarder and/or Cargo airlines.
7. Knowledgeable with Cargo/booking airline or air freight forwarder system.

Job Posting End Date: 2025-01-21