LM877: Airfreight Coordinator

This position will day to day interact with local air carriers and different vendor partners through effective communication and leadership to guarantee the highest service performance and alignment with the agreed cost and service parameters. The AFC will take the responsibility of assisting with ad-hoc duties requested by the Transport Networks Development department, as well as clerical activities, including administration of documents and reports, while keeping them up to date and accurate. The AFC will support day to day GAF activities, ensuring customer needs are aligned with services purchased, while continuing to exceed customer service expectations through constructive and professional relationships with carriers and agents that allow the GAF network to perform as designed while also bringing opportunities for improvement and expansion.

Key skills and qualifications:

1. 5 years minimum of experience interacting with Airlines in Imports and Exports operations at warehouse and airport ramps operations.
2. Strong leadership and customer service skills are essential for this role.
3. Excellent English/Spanish and effective communication skills, both verbal and written, are essential for this role.
4. Excellent computer skills in MS Office (Word, Excel, Outlook) and database analysis.
5. The ability to work under pressure, multi-task, problem solve, organize, and prioritize workload in order to meet numerous deadlines is essential for this role.
6. Strong analytical skills and familiarity with airfreight, trucking, and airport operator (warehouse handling) rates.
7. Able to interact positively and effectively with co-workers, vendors, customers, Operational Supervisors, and Management.

Responsibilities:

1. Daily interaction with assigned FedEx ramps, air carriers, trucking companies, airport handling agents, customs brokers, and selective customers.
2. Daily monitoring and coordination with business partners. Identify and work on service failures with vendors for continuous service improvement on a regular basis (weekly, monthly, etc.).
3. Measure airlines/vendor/carriers service performance.
4. Proactively engage in all issues that will impact service and follow through to completion.
5. Execution and coordination of tactical and contingency plans to minimize supply chain disruption.
6. Maintain service at the highest performance across the GAF network through capacity management.
7. Oversee and monitor the booking process between FedEx and airlines/carriers/vendors.
8. Coordinate routing and capacity distribution with FedEx ramps.
9. Prepare export documentation in accordance with country requirements, including Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill, and any other documents required for export.
10. Communicate and interact daily with airlines, vendors, trucking companies, customers, warehouse contacts, sales representatives, and overseas offices as necessary.
11. Provide assistance to the invoice reconciliation department as needed.
12. Verify weights and dimensions of cargo, keeping records of discrepancies identified.
13. Handle requirements for any special shipment (dangerous or controlled goods) and ensure that the proper export-controlled permits and licenses are included.
14. Validate DG acceptance and limitations with the carriers/airlines/vendors/trucking.
15. Identify and address any service issues with the respective airline/carrier/vendor.
16. Manage and negotiate carriers' Ad-hoc / Spot rates and requests.
17. Work closely with FedEx operations teams to ensure all CLH required processes (pre-alerts, security, Customs procedures, CLASS, VISA, etc.) are executed accordingly.
18. Perform CLH flight schedule reviews with FedEx ramp operations teams.
19. Support the development of SOPs as needed.
20. Assist other regional departments and customers when requested by the Regional Office.
21. Support GAF/GPN network expansion in collaboration with other regions.
22. Audit operational processes and data entered in FedEx systems, ensuring accuracy, completion, and compliance.
23. Ensure proper transitioning of customers to operations in line with customer requirements and internal procedures. Comprehensive customer onboarding.
24. Implement recommendations for improved efficiency, accuracy, and cost savings.
25. Communicate regularly with customers regarding shipment status and maintain continuous communication with overseas to meet delivery commitments; follow-up with airlines to monitor and track departure and arrival information and updates.

Minimum Requirements:

1. University Degree or equivalent professional background in International Trade, Industrial Engineering, Logistics, Transportation Engineering, or other similar business areas related.
2. English and Spanish communication skills, both verbal and written, are essential for this role. Additional languages are a plus.
3. Advanced computer skills in MS Office (Word, Excel, Outlook).
4. Strong organizational and analytical skills.
5. Good communicator. Strong team player aptitude.
6. Experience in Freight Forwarder and/or Cargo airlines.
7. Knowledgeable with Cargo/booking airline or air freight forwarder systems.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator, and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.