LM051: Retail Service Agent

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description:
Advise and offer our products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent customers and Credit.

1. Performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
2. Assists customers by tracing packages, answering questions regarding FEC products and services, and providing over-the-counter service and over the phone service.
3. Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment, and compliance with Customs documentation required at destination.
4. Collaborates with the fulfillment of the budget, income/expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources.
5. Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies. Respecting customer service times.
6. Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments, and submits sales leads.
7. Ensures an excellent customer experience by developing and providing adequate solutions to different types of customer problems.
8. Follows commercial and administrative processes, communicating with the areas involved. Responsible for safeguarding the values of the company and avoiding deviations, missing, and mishandling in the WSC.
9. Requests the necessary supplies to carry out the daily documentation and packaging of the shipments.
10. Principal responsibilities are those most important or most frequently performed duties.

Minimum Requirements:

Minimum Education:
• High School degree/Equivalent.
• Language: Proficiency in English.

Minimum Experience:
• Two (2) years experience in customer service focused on sales.
• Knowledge in the management of cash and other values.
• Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers.

Minimum Required Skills:
• Ability to lift 75 lbs/34 kg and to maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment.
• Accuracy & Attention to Detail.
• Planning & Organizing Skills.
• Interpersonal Skills.
• Problem Solving Skills.
• Ability to determine & coordinate sequences of tasks for self & others.
• Good interpretation skills with experience of translating customer specific instructions into actual requirements.
• Good skills in using technology e.g. scanner/printer/intranet etc. with the ability to perform basic maintenance tasks.
• Good general office skills required including typing, filing, and computer literacy.
• Good communication and human relations skills.
• Clear and articulate speaking voice.
• Clean cut and neat appearance.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator, and one of the world’s most admired and respected companies.