LM040: In-House Service Agent

LM040: In-House Service Agent

Job Details

Location: FXE-LAC/MXMTYA/MTYA Apodaca
Time Type: Full time
Posted On: 30+ Days Ago
Job Requisition ID: RC701098
End Date to Apply: November 29, 2024

Welcome

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

General Job Description:

Under general supervision, perform the following activities:

1. Perform a variety of customer service and administrative In-House duties to support efficient clearance process; respond to customer needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; requires direct and indirect customer interface.
2. Ensure customer information is properly documented and entered into the system on a timely basis.
3. Type or otherwise prepare various operations and customer reports.
4. Ensure all shipments are manifested; report any discrepancies to the responsible area.
5. Audit all records and files as assigned to compile all necessary data.
6. Handle customers with non-document packages in cage.
7. Provide current package status updates and basic follow-up activity, monitor shipment movement, and interpret COSMOS global scan updates.
8. May be required to perform other duties as assigned.

Minimum Requirements:

Minimum Education:
• High School Degree/Equivalent.
• Proficiency in English (450 TOEIC points).

Minimum Experience:
• Previous clerical or customer service experience in a service environment.

Minimum Required Skills:
• Average general office skills required including typing, filing, and computer programs.
• Good communication and human relations skills.
• Clear and articulate speaking voice.
• Clean cut and neat appearance.
• Ability to prioritize.
• Spoken and written fluency in English as well as local language.
• Ability to work various shifts.

Job Posting End Date: 2024-11-29