LM010: Ramp Agent

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description:
Under general supervision completed the following activities:

1. Coordinates all local ground operations relating to the operational interface between aircraft marshaling, loading, and unloading activities.
2. Ensures that trunk aircraft is loaded/unloaded in a safe and efficient manner.
3. Completes all related paperwork and manifests in an accurate and timely manner.
4. Computes proper weight and balance of aircraft before take-off.
5. Ensures all ground and ramp equipment is in a proper operating and safe condition through periodic inspection.
6. Drives and operates mechanical ground equipment and instructs ground handling personnel in proper usage.
7. Coordinates any flight delays, overflows, cancellations, and re-routes.
8. Coordinates aircraft servicing with local contractors.
9. Completes and maintains updated records of all related paperwork.
10. Leads and provides technical support to cargo handling employees.
11. Ensures that all related FedEx policies, rules, procedures, and norms are followed.
12. Provides marshaling for arriving/departing flights and operates ground equipment.
13. Ensures all ramp functions and security procedures are performed in accordance with established FedEx policies and procedures.
14. Conforms to airport regulations, transportation security administration, requirements established by local airport.
15. Ensures that hazardous materials are labeled, loaded, and well documented before departure.
16. Sorts and properly scans all inbound and outbound IP.
17. Ensures that AOD, TSA, AFAC, AROM guidelines are applied.
18. Updates and monitors regulatory documentation of the dispatch office, dispatch manual, TSA documentation, DGs files.
19. May be required to perform other duties as assigned.

• High School degree/Equivalent.
• Proficiency in English (600 TOEIC points).

• One (1) year experience in airport ramp procedures and aircraft ground support preferred.

• Knowledgeable of company services and products preferred.
• Ability to lift 75 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment.
• Successful completion of approved Company Ramp Agent Training Course.
• Excellent written and verbal communications skills.
• Valid driver's license and Operations Officer License.
• Accuracy & Attention to Detail.
• Microsoft Office & PC Skills.
• Planning & Organizing Skills.
• Interpersonal Skills.
• Problem Solving Skills.