Learning Manager

Our overall mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history. #AmazonMexico

We are looking for a Learning Manager with a background in last mile deliveries, logistics, or manufacturing experience.

The Learning Manager:

1. Works with operations team and local trainers to coordinate Amazon Associates onboarding activities for the site and overall training needs.
2. Will be responsible for understanding operational needs to deploy and execute learning & training plans to support Delivery Station execution, aligned with Learning Manager strategy. This role will focus on developing and coordinating material and training sessions execution along with Trainers to impact new Amazon Associates, focused on improving operational metrics by standardizing process execution which is translated into continued operational support during day and night shifts.
3. Constantly improves the long-term capabilities of the area to which the Learning Manager is assigned. This position has a high level of program administrative management. The Learning Manager is assigned to the Learning Department and will hold responsibilities specific to that area. Overall responsibilities will include the following functions:

Key job responsibilities:

1. Coordinate and track new hire onboarding and ambassador development.
2. Coordinate site Associate learning experience programs and assign Learn Before Doing plans for operations.
3. Track learning curve and continuous improvement metrics at the site level.
4. Audit and ensure Safety Training program and standard work execution.
5. Execute training programs for both seasonal and permanent trainers.
6. Coordinate and facilitate any training-related programs.
7. Support ticketing system and ensure tickets are closed within expected timeline.
8. Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs.
9. Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.).
10. Document feedback results to help the learning department identify strengths as well as areas of improvement.
11. Assess development needs for individuals and groups.
12. Fully understand workflow and daily production goals.
13. Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve.
14. Balance and prioritize multiple tasks.
15. Maintain a positive attitude and presence on the floor.

A day in the life:
We support Operations and move according to their needs. Work a flexible schedule. If required, be willing to work sometimes at nights and rotate shifts including weekends, nights, and/or holidays. Travel up to 20% of the time as per business needs. Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach. Work with and/or around moving mechanical parts. Noise level varies and can be loud. Fast-paced environment.

Minimum Qualifications:

1. Completed High School diploma or bachelor's degree in progress.
2. 1+ years experience in Training working in an operations, logistics, manufacturing, and/or service environment.
3. 1+ years of prior Learning experience with demonstrated success in leading projects in a cross-functional environment, or experience in Quality areas with interest in Learning.
4. English intermediate B1+.
5. A completed Bachelor’s Degree from an accredited university.
6. Previous Kaizen/Continuous Improvement experience.
7. Experience delivering training/information to peers, hourly associates, and senior management, both individually and in groups.
8. Experience creating trainings and developing strategies to train managers.
9. Strong computer skills, including experience with transportation management systems and Microsoft Office.
10. Ability to learn quickly in a fast-paced environment.
11. Desirable: Advanced English.

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