Lead Engineer

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Balsam Brands is a global, eCommerce retailer with roots in seasonal, Christmas, and home décor. We are thrilled to extend our reach into Mexico, bringing the magic of the holidays to a vibrant new location. Your role will be pivotal in shaping the future and trajectory of our company!

Why Balsam Brands? Our people-first approach means that you're a valued member of a community that values relationship building, authenticity, and doing the right thing. We've been sharing joy across the globe, with growing teams in Boise, ID, Redwood City, CA, Dublin, IE, and Manila, PH. Now, we're excited to welcome talent from Mexico!

Our Mission: Create Joy Together. At Balsam Brands, we're about more than just the products we sell; we're about creating experiences that inspire meaningful moments with family and friends. Your work will contribute to our larger mission of giving back to our families and communities in impactful ways. You'll join a culture of caring and interesting people doing challenging work to grow together to delight our customers. Together, we're building a workplace where everyone feels welcome, supported, and encouraged to bring their best selves to work every day.

Ready to be a part of the joy? Explore more about the Lead Engineer role below and apply today!

Job Description

As the Lead Engineer of B2B Technology at Balsam Brands, you will play a pivotal role in both operational management and strategic development within our B2B Technology team. This role requires deep technical expertise and visionary leadership, with a strong focus on leveraging advanced technologies including Shopify Plus, Gladly, TypeScript, Node.js, AWS, and serverless frameworks. Your primary mission will be to enhance our eCommerce capabilities and support our objective of creating joy together.

This full-time position reports to the Director of Technology for Operations and Growth and has been categorized as a telework position. Teleworkers do not have a permanent corporate office workplace and, instead, work from home. To ensure sufficient overlap with functional and cross-functional team members globally, some flexibility with this role's regular work schedule will be required. Most of our teams have overlap with early morning and/or early evening PST. Specific scheduling needs for this role will be discussed in the initial interview.

What you’ll do:

• Platform Development: Lead the development and optimization of our B2B commerce platform, focusing on crafting and customizing the Shopify Plus frontend. Utilize the advanced features and APIs of Shopify Plus to ensure seamless integration with our existing Order Management System (OMS), thereby creating a robust and cohesive eCommerce environment.
• Software Integration: Oversee the integration and effective deployment of the customer support software, Gladly, to enhance customer interaction and service.
• Team Leadership: Mentor and guide a team of developers and IT professionals, ensuring project success and promoting a collaborative work environment.
• Cross-functional Collaboration: Collaborate with various teams to align technology solutions with business strategies, improving overall operational efficiency and effectiveness.
• Backend Solutions: Develop robust backend solutions using TypeScript, Node.js, and AWS, including the deployment of serverless architectures to ensure scalability and security.
• Continuous Improvement: Drive initiatives to adopt new technologies and methodologies to keep the company at the forefront of the industry.
• Documentation: Maintain comprehensive documentation of all processes, systems, and configurations.
• Compliance: Ensure compliance with data security and privacy regulations.

What you bring to the table:

• Fluent in English, both written and verbal.
• Over 5 years of professional experience, including more than 5 years in the eCommerce sector.
• Bachelor’s degree in computer science, MIS, or related field; or equivalent experience.
• You must have a minimum of 2 years of experience in developing and maintaining Liquid themes and front-ends using this technology.
• Proven experience leading technology teams and projects in a B2B commerce environment.
• Strong technical proficiency with Shopify and Gladly platforms.
• Extensive experience in backend development with languages such as TypeScript and Python.
• Solid understanding and experience with AWS cloud services.
• Excellent leadership and team management skills.
• Strong problem-solving capabilities and the ability to manage multiple projects simultaneously.
• A Shopify certification is desirable.
• Experience in Agile methodologies and project management tools.
• Knowledge of data security protocols and GDPR compliance.

Location and Travel: At Balsam Brands, we believe that time spent together, in-person, collaborating and building relationships is important. To be considered for this role, it is preferred that candidates live within the Mexico City, Guadalajara, or Monterrey metropolitan areas in order to attend occasional team meetings, offsites, or learning and development opportunities that will be planned in a centralized location. Travel to the U.S. may be required for companywide and broader team retreats.

Notes: This is a full-time (40 hours/week), indefinite position with benefits. Candidates must be Mexican nationals to be eligible for this position; this screening question will be asked during the application process. Velocity Global is the Employer of Record for Balsam Brands' Mexico City location, and you will be employed and provided benefits under their payroll. Balsam Brands has partnered with Velocity Global to act as your Employer of Record to ensure your employment will comply with all local laws and regulations and you will receive an exceptional employment experience.

Benefits Offered:

• Competitive compensation; salary is reviewed yearly and may be adjusted as part of the normal compensation review process.
• Career development and growth opportunities; access to online learning solutions and annual stipend for continuous learning.
• Fully remote work and flexible schedule.
• Collaborate in a multicultural environment; learn and share best practices around the globe.
• Government mandated benefits (IMSS, INFONAVIT, SAR, 50% vacation premium).
• Healthcare coverage provided for the employee and dependents.
• Life insurance provided for the employee.
• Monthly grocery coupons.
• Monthly non-taxable amount for the electricity and internet services.
• 20 days Christmas bonus.
• Paid Time Off: Official Mexican holidays and 12 vacation days (increases with years of service), plus additional wellness days available at start of employment.

Additional Information: All your information will be kept confidential according to EEO guidelines.

Thank you!