LATAM Customer Experience & Product Trainer

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a CX Academy Trainer where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

• Training & Development: Deliver and facilitate comprehensive training programs virtual, in class, in store that enhance the skills and knowledge of the Crystal Experts for (SR, IR, MUB, MOB business).
• E- Learning Platform: Manage report and follow up of the assigned courses from Global to Crystal Experts.
• Evaluation & Measurement: Implement evaluation methods to measure the effectiveness of training and the performance of Crystal Experts.
• Accountability: Foster a culture of accountability by setting clear expectations and providing constructive feedback.
• Teamwork: Promote a collaborative environment, encouraging teamwork and shared success.
• Organization: Ensure all training materials from Global CX Academy and sessions are meticulously organized for maximum impact. Update regular training calendars according to business needs.
• Engagement: Actively engage with CEs, inspiring and motivating them to achieve excellence.
• Attention to Detail: Maintain a high level of detail orientation in all aspects of training and evaluation.
• Role Model: Demonstrate tireless spirit, desire to add value, and commitment to continuous improvement.

About you

• Bachelor’s degree
• Proven experience in customer experience training or a related field
• Analytical and evaluation skills
• Exceptional organizational and communication abilities
• Ability to work independently and as part of a team
• Fashion Stylist abilities
• Fluent in Spanish and English

What we offer

You can expect a range of benefits, including:

• Competitive salary
• Swarovski Products Discount
• Medical Insurance

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

Equal Employment Opportunity:

Swarovski is committed to Equal Employment Opportunity for all employees and will take Affirmative Action in those appropriate employment situations. All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.