KYC Audit Risk Team Leader

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and the communities to solve the world’s transportation, environmental, and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.

Team Overview

El Team Leader de KYC es responsable de manejar un equipo de Auditores de KYC, supervisando el día a día de la operación, asegurando el cumplimiento a nivel Compliance y Regulatorio; liderando al equipo a través de la debida diligencia del cliente y escalando problemas potenciales que pongan en riesgo al proceso y a la Compañía.

Asegura que se cumplan los estándares de Calidad fomentando una cultura de mejora continua dentro del Equipo.

Role Responsibilities

• Asegurar el cumplimiento del SLA.
• Sesiones de Coaching & Feedback con el equipo.
• Mantenerse actualizado con la Política de KYC en todo momento para poder apoyar al equipo.
• Realizar monitoreos diarios sobre casos cerrados.
• Realizar monitoreos side by side para identificar mejoras en el momento.
• Comunicación efectiva y asertiva.
• Fomentar la colaboración así como una cultura positiva de trabajo.
• A cargo de un equipo de 10 a 15 Agentes.
• Realizar análisis sobre los principales KPI’s para implementar estrategias de trabajo.
• Asegurar cumplimiento de Compliance.

Role Qualifications

• 3+ años de experiencia y 1 años o más en el puesto de Team Leader dentro de la misma empresa.

• Manejo del personal más de 10 personas a cargo.

• Conocimiento de términos legales relacionados con organismos reguladores de KYC para Fintech.

• Conocimiento de onboarding de cuentas nuevas (KYC) para Fintech.

• Licenciatura o preparatoria, trunca o terminada.

• Desarrollo de Reportes a nivel Dirección para entrega de resultados y proyección (forecast).

• Creación de horarios con base a capacity planning.

• Seguimiento, Cumplimiento y conocimiento de KPI's.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms