IT Support Assoc II, IT Services, IT Services

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Assoc II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and AV disciplines.

About The Role

As an IT Support Assoc II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in times of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies, and distributed systems concepts.

Responsibilities include, but are not limited to:

1. Troubleshoot difficult IT problems without SOPs
2. Collaborate with internal teams or vendors to execute projects.
3. Lead continuous improvement efforts.
4. Manage accurate inventory of Amazon-owned equipment within IT controlled spaces
5. Automate manual tasks; create/improve small tools that help make team operations more efficient.
6. Be the first point of escalation.
7. Provide both in-person and remote support to internal customers for a variety of IT-related software and hardware issues
8. Loaner, replacement and asset return requests.
9. Reimaging or repair of unique hardware
10. Flexible staffing to handle on-site leadership escalations.
11. Audio and Video conference Support

Key Job Responsibilities

1. Troubleshoot difficult IT problems without SOPs
2. Collaborate with internal teams or vendors to execute projects.
3. Lead continuous improvement efforts.
4. Manage accurate inventory of Amazon-owned equipment within IT controlled spaces
5. Automate manual tasks; create/improve small tools that help make team operations more efficient.
6. Be the first point of escalation.
7. Provide both in-person and remote support to internal customers for a variety of IT-related software and hardware issues
8. Loaner, replacement and asset return requests.
9. Reimaging or repair of unique hardware
10. Flexible staffing to handle on-site leadership escalations.
11. Audio and Video conference Support

Minimum Qualifications

- 1+ years of corporate setting Windows, Mac, or Linux Operating systems support experience

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

- Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.