IT Support Analyst

Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for over 130 years has been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of lands, contribute to improve the quality of life of millions of people.

Responsibilities:

• Provide Tier 2 support for facility computer systems, computers, and peripherals. Install, diagnose, maintain, and upgrade/replace hardware while ensuring optimal performance. Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.
• Interface with local management and end users to represent the central IT organization.
• Solution consulting and project participation.
• Perform on-site diagnosis and resolution of moderate PC problems for a variety of customers, recommend and implement corrective actions, and ensure accurate asset management.
• Manage and respond to incidents/requests, change, and asset management through the use of a corporate-wide tool. Receive and respond to incoming calls and/or emails regarding PC and/or hardware problems.
• Interface with and provide training and support to customers and staff on computer operation and defined suite of training courses as published by the local HR department.
• Perform on-site analysis, diagnosis, and resolution of moderate PC problems for a variety of customers, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Business consulting with internal departments. Gather requirements from our customers and bring back to the central teams to find a solution that meets the customer’s needs.

Qualifications:

• Strong technical knowledge of IT client hardware.
• Hands-on troubleshooting experience.
• Able to read and understand technical manuals, procedural/process documentation.
• Elevated technical knowledge of network and PC hardware.
• Knowledge of Microsoft Office products and understanding of software distribution systems (MS SCCM).
• Ability to work in a diverse, team-oriented, and collaborative environment.
• Able to serve as a business advisor/consultant and as a knowledgeable resource for others.
• Good understanding of local, regional, and global business requirements and the ability to translate them into IT solutions for the business.
• Effective interpersonal, written, and oral communication skills.
• Able to present ideas in a user-friendly language to all levels of the organization.
• Ability to gather customer requirements across a broad variety of IT topics, not necessarily within the associate's technical specialties.
• Strong capacity to analyze complex situations and provide solutions.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.

Bosch is constantly expanding its international presence, as cultural diversity represents one of our greatest strengths. We are continuously promoting the growth of our more than 13,000 associates, who develop their full potential in one of the highest quality companies in technology. We value the balance between personal and work life as one of the main tools to improve the creativity and productivity of our associates.