IT Service Support Coordinator

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

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The Opportunity

We are looking for an S&T Service Coordinator responsible for overseeing and ensuring service stability, availability and performance of IT infrastructure. This role manages Compute servers, Network(IT/OT), Power and cooling devices for Telecommunication rooms and End User services aligned with ITSM processes and managing our 3rd party service providers.

Your Impact

As IT Service Support Coordinator your responsibilities would consist of:

• Ensuring stability, performance, and availability of I&O Infrastructure services.
• Overseeing day-to-day operations, running key ITSM processes Incident, Change and Problem Management.
• Acting as owner of system monitoring working together with One PepsiCo Operations Center to minimize downtime and enhance operational efficiency through MSPs.
• Collaborating with cross-functional teams to enforce SLAs, and manage contract services.

Who Are We Looking For?

• Communication verbal and written in Spanish & English language
• ITSM processes (ITIL V4 certification): Incident, Problem and Change Management
• Experience in monitoring tools and understanding IT-OT infrastructure
• Technical expertise in compute and networking (CCNA)
• Vendor Management to ensure compliance and service agreements
• Ensuring operational systems adhere to cybersecurity policies and industry regulations
• Planning and allocating resources as well as reporting and KPIs
• Controlling operational budget, including forecast and collaborating with Finance and Procurement teams
• Problem Solving Mindset

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.