IT Independent Contractor (Monterrey)

JOB DESCRIPTION

ABOUT COVER DESK:

Cover Desk celebrates five years in the industry of helping virtual assistants pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico.

JOB SCOPE:

As an ambassador to Cover Desk Mexico, you will represent and support our company in Monterrey. We employ Virtual Assistants and require IT support to set up and troubleshoot laptop computers. The IT consultant will need to troubleshoot computer issues, help with the PC so that it works on our corporate network and assist with some software configuration. The IT consultant will need to be able to travel to our office in the San Pedro area or to the employee’s home to set up and/or troubleshoot the PC.

Job Description

• Provides a basic level of technical support and assistance
• Communicates with end-users/employees on the phone, in person, and remotely
• Answers basic technical queries on issues and advises on possible resolutions
• Troubleshoots minor IT issues both software and hardware
• Collaborates with IT professionals to determine technical solutions
• Determines the best solution based on the issue and details provided by employees
• Possesses customer service skills and patience in dealing with difficult technical issues
• Prepares and configures new computers to company standard setup

JOB REQUIREMENTS:

• College degree and/or 3 years of work experience; preferably in Information Technology
• Excellent communication skills and comfortable speaking and writing in English
• Team player who will directly report to leadership in the United States
• Proven experience as a Helpdesk Technician and willingness to work outside of typical business hours
• Proven experience in a customer support role
• Good understanding of computer systems, mobile devices, and other network devices
• Ability to diagnose and resolve basic technical issues

Cover Desk Mexico, located in Monterrey, Mexico, has a team of Virtual Assistants that support US insurance agencies. Cover Desk Mexico is looking to hire a talented IT individual that has experience setting up and troubleshooting both desktops and laptops.

Cover Desk is excited to open their Mexico operations in Monterrey in 2024 and continues to recruit talented, bilingual employees that are willing to temporarily work from home in the Monterrey area.

We are currently accepting applications only for candidates that reside in the Monterrey, N.L. area.

WHAT WE WILL OFFER YOU:

• Independent Contractor with an hourly rate of $100.00 – 255.00 MXN per hour, compensation based on experience

Job Type: Full-time

Pay: $100.00 - $255.00 per hour

Application Question(s):

• Do you live in the Monterrey, Mexico area?
• How many years of Information Technology experience do you have?
• What is the highest level of education you have completed?
• Do you have at least 20 mbps high speed internet at home?
• Are you currently employed? If yes, when are you eligible to start a new position?