IT Assistant Manager

Company Description

Nestled along the coastal paradise of the Riviera Maya on a pristine oceanfront site notable for its lush, expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Etéreo an Auberge Resorts Collection destination brings a compelling luxury experience where guests can escape in perfect comfort and seclusion and enjoy a deep connection with nature and with each other.

Job Description

The IT Supervisor is responsible for all technology operations for the entire resort. With guidance and support from the Regional Director of Technology and Auberge Home Office, She/He/They will lead IT budgeting, procurement, installation, configuration, maintenance and support. The IT Supervisor will oversee all aspects of the property technology infrastructure and its security.

Key Responsibilities:

• Work with the management team to set a long-term technology plan with measurable goals and objectives
• Assist department heads with the identification and implementation of technology solutions that advance operational efficiency and guest satisfaction
• Provide first-line software and hardware support for all users on all company-approved products
• Ensure critical systems, specifically Property Management System (Opera), WiFi, HSIA, Network (HP Aruba), PBX, Point of Sale (Micros Simphony), Spa and Retail (Book4Time) systems are online and have support 24/7.
• Identification, set up, and installation of new hardware and software
• Maintain all hardware and software inventory
• Meet all compliance requirements (PCI 4.0, GDPR, CCP, etc.)
• Negotiate and manage all hardware and software support contracts in partnership with the Regional Director of IT and Home Office
• Educate and train team members on technical concepts and programs
• Maintain WiFi and LAN connectivity, assisting staff, guests and groups when necessary
• Maintain system backups and perform cybersecurity audits
• Maintain a positive working relationship with service providers and local community

Qualifications

• 3+ years of technical experience in hospitality or a comparable field.
• Well organized and able to work independently.
• Strong business acumen and self-starter.
• Ability to work through problems systematically.
• A customer-centric mindset.
• Technical understanding of network protocols and standards.
• Advanced understanding of Windows Client and Server operating systems.
• Understanding of internal system components and hardware.
• Working knowledge of Google Apps (G Suite) and Microsoft Office products.
• Strong technical knowledge of networking, security, phone systems, and general computing concepts
• Knowledge of Audio Visual Systems (TV, Streaming, Sound, etc).
• Basic understanding of Virtualization (VMWARE ESXI, Hyper V, Virtual Servers and storage arrays).