Information Technology Manager

Ideal Contact Center is a U.S.-based Business Process Outsourcing (BPO) entity with a notable presence in the call center sector. With over a decade of experience, Ideal Contact Center offers bilingual (English/Spanish) support from its strategic operational bases in Mexico, specifically in Chihuahua and Torreón. The company holds ISO 9001 and PCI certifications, specializing in providing robust and scalable solutions to clients.

This is a full-time on-site role for an Information Technology Manager located in Chihuahua, CHH. The IT Manager will be responsible for overseeing the day-to-day IT operations, managing IT projects, ensuring network security, troubleshooting technical issues, and collaborating with stakeholders to implement IT solutions.

• Technical skills in network security, IT project management, and system troubleshooting
• Experience in managing IT operations and collaborating with stakeholders
• Knowledge of IT infrastructure management and cloud computing
• Excellent problem-solving and analytical skills
• Strong leadership and communication skills
• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA Security+, Cisco Certified Network Associate (CCNA), or Project Management Professional (PMP) are a plus