Hybrid Technical Account Manager - Sao Paulo/Brazil

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Job Title: Hybrid Technical Account Manager - Sao Paulo/Brazil

Job Overview:

Our client is a leading identity verification platform that partners with innovative, growth-driven organizations worldwide to conveniently verify and safeguard users globally. By supporting a vast range of identity documents from nearly every country and territory, they empower businesses and individuals to build a safer and more secure online world. With a diverse global team and offices in the United States, United Kingdom, Spain, and Estonia, along with strong backing from prominent investors like Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, they are committed to being the benchmark for online trust and a positive force in the digital landscape.

Our client is hiring a Technical Account Manager for its São Paulo office in Brazil to support our key enterprise customers in America. As a Technical Account Manager, you will ensure seamless collaboration between the Go to Market (GTM), Product, Solutions Engineering, and Support teams, managing timelines and resolving roadblocks to guide customers towards maximizing the value they derive from our solution, providing expert architectural and operational guidance.

Responsibilities:

• Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met.
• Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives.
• Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams.
• Facilitating communication between account management and product, track action items resulting from customer engagements and escalations. Support preparation and delivery of customer communications.
• Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time.
• Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, ongoing growth, performance optimization, and overall success with the company's solutions.
• Maintaining project documentation, including schedules, progress reports, and risk logs. Provide regular status updates to leadership.
• Customer Journey Support: taking the customer from onboarding adoption to value realization, assisting with troubleshooting and resolution of technical issues post-launch, and working with customer support and engineering teams to ensure ongoing customer success.

Qualifications, Skills and Key Competencies:

• 3-5 years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company.
• Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience).
• Fluency in English.
• Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders.
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
• Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.
• Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability.

Benefits:

When you join our client's team, they offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of their favorites include:

• Stock options that ensure you share in company success.
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs.
• Medical insurance to ensure you're feeling great physically and mentally.
• Meal voucher (40 BRL/working day).
• 1 day off per year for volunteering activities.

Compensation:

Base Pay: R$144k - R$216k/year = R$12k - R$18k/month

On Target Earnings (70% BASE/30% COMMISSION): R$205k - R$308k/year = R$17k -R$26k/month. Commission will be paid quarterly and based off Quarterly Run Rate, Product Utilization, and Time to Live.

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

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We appreciate your interest and look forward to reviewing your application!