HR Service Delivery Systems Analyst

HR Service Delivery Systems Analyst

Description -

At HP, we believe in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere – every person, every organization, and every community around the globe. This motivates us – inspires us – to do what we do. To make what we want. To invent, and to reinvent. To engineer experiences that amaze. To be the most sustainable and just technology company.

The HR Systems organization leads and manages HP's HR systems, Data and Technology Enablement. Human Resources recognize us as the first stop for 'the what' in systems enablement, as experts in providing solutions and support to complex business problems, and as the gateway to the IT organization.

The HR Systems Service Delivery position involves administering and supporting an HR helpdesk, case management application, and HR’s self-serve GenAI assistants. This includes configuring business processes, managing workflows, reporting, analysis, and issue resolution. Additionally, it requires a future vision of continuous investigating and improving systems to support HR and HP’s future ready strategy.

The position spans various areas of HR, analyzing HR specific strategies, processes and systems, collaborating with diverse HR and IT teams to evaluate system solutions, and deliver innovative systems for our internal customers.

Responsibilities

• Support HR business processes and needs assessments to align to HR system solutions and business initiatives
• Document and manage business and technical requirements and provide detailed design and business rules
• Work closely in partnership with HR business and functional teams to understand business initiatives and be able to represent business needs to HRIT
• Analyze report data to support the business initiatives of the current and future business environment
• Support User Acceptance Testing (UAT), documenting test plan and test cases, and driving UAT to ensure all enhancements are fully tested
• Maintain and cultivate relations with key customer contacts
• Partner with internal customers to examine issues or concerns
• Support HR processes ensuring alignment with IT through the established governance model
• Identify and troubleshoot operational issues and system gaps
• Manage documentation, including user guides, training materials, and release notes
• Document processes, procedures, or new approaches
• Document implementation plans in conjunction with other system analysts

Education and experience required

• Bachelor's degree, or foreign equivalent, in Computer Science, Information Systems, Human Resources or a closely related discipline
• Minimum of 3 - 5 years’ experience in HR or technical related area
• Experience in HR systems such as helpdesk solution systems
• Understanding of AI virtual assistants, and chatbots
• Knowledge of workflows to streamline processes and leverage automation

Knowledge and skills

• Demonstrate the highest level of integrity and professionalism
• Detail oriented with superior analytical, problem solving, pragmatism and organization skills
• Strong business analysis skills
• Proven experience working in project oriented high-performing teams
• Strong personal networking skills with the ability to relate to executives and employees through all organizational levels
• Excellent verbal and written communication skills with the ability to clearly present complex business and technical topics to a wide array of business, technical, and executive audiences
• Independent worker and definite self-starter
• Experience working with enterprise systems
• Experience in large size companies with multiple functions / business units

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!

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Job -

Human Resources

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement