Helpdesk Senior Associate (ON SITE GDL)

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA Services is currently looking for a Helpdesk Sr Associate– Bilingual (English-Spanish) to join our team in Mexico (ON SITE).

Activities:

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Basic Qualifications:

• To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
• Finished high school (a copy of your official certificate of completion will be requested)
• Availability to work 45 hours per week
• Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
• Advanced English (excellent pronunciation and fluency, C2 or native preferably)
• Looking to work in IT Environment
• 6 months of experience in Customer Service and/or Tech Support
• Have basic troubleshooting skills

Benefits and Perks:

• Competitive salary
• Permanent contract from day 1
• Savings Fund- 13% of base salary (Capped by law)
• Grocery Tickets - 12% of base salary (Capped by law)
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (with full coverage such as wife/husband and children)
• Life insurance
• Dental Insurance (with full coverage such as wife/husband and children)
• Discounts with selected Optics
• Opportunity to grow in the company

About NTT DATA Services:

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.