Help Desk Technician

Web Shop Manager is a reputable e-commerce platform serving auto parts suppliers in the United States. Our organization boasts a well-established reputation and is set for significant growth, employing over 35 dedicated professionals.

We are recruiting a seasoned Technical Support Specialist to join our growing team in a fast-paced environment.

Work Schedule: Monday-Friday, 7:30 AM to 5:00 PM Pacific Time (with potential for split shifts)

Job Type: Full-time/Contract, remote work available

Key Responsibilities:

• Offer first-line technical assistance and troubleshooting services
• Manage and oversee service desk queues, prioritizing and allocating tasks as necessary
• Establish and maintain internal procedures and a client-facing knowledge base

Minimum Requirements:

• 1 year of customer service experience
• 1 year of technical support experience
• Outstanding analytical and problem-solving abilities
• Exceptional communication and interpersonal skills

Desirable Qualifications:

• Proficiency in web design and development