Gerente de Distrito Postventa (Nivel 7)

Job Description

This is a Hybrid role: This position requires to work 3 days on site 2 days at home remote on a full-time basis.

As a District Manager Aftersales, your responsibilities will be:

• Sales targets and market share

Assisting the dealer in implementing initiatives to increase customer pay business.

Focus on processes and performance at Service lane.

Search for promotions and market opportunities to bring customers to service lane.

Incorporate aftermarket initiatives within the overall business plan distributor.

Support dealers with RIM in order to optimize and meet required targets for compliance.

Promote and include dealers in marketing plan as guide for increasing customer retention.

• Improve customer retention

Ensuring that information is shared by dealers by means of DDS.

Incorporate the concept of customer retention in the overall business plan distributor.

Guide the integration of Aftersales as one whole team (parts and service).

Promoting participation and effective use by the dealer in GMM retention initiatives: BDC (Business Development Center) and marketing strategies.

• Supporting the initiative of Outstanding Customer Experience (OCE)

Improving NPS.

Supporting the implementation of the standard GMM operation and facilities.

Ensure staff aftermarket distributors are trained / certified.

Representing GMM and its brands as ambassador.

Implementation of job control.

• Maximize the profitability of Distributor

Assisting the dealer in identifying areas to improve profitability through business process.

Ensuring that the dealer takes advantage of rebates and incentives available.

• Development of plans to improve the performance of the distributor in the scorecard

Additional Job Description

• This position requires the ability to legally operate a motor vehicle on a regular basis.

+3 years of experience in similar roles.

Education:

• Industrial Engineering, Bachelor in Business or similar.

Languages:

• English language proficiency. This role requires communications conducted in English.

Skills

• Innovation Management
• Problem Solving
• Dealing with Ambiguity
• Managerial Courage
• High level of oral and written communication skills
• Interpersonal skills to work effectively with others
• High level analytical ability where problems are unusual and complex.

Experience

• Recommended previous jobs in automotive industry as Business Manager or District Sales Manager.
• Project management.

Value proposal

• Competitive salary
• Superior benefits to the law
• Career development platform
• Ongoing training
• Benefits in vehicles.

In case you need any reasonable adjustment to continue with your process, let your recruiter know.
SPONSORSHIP NOT SUPPORTED: GM does not provide immigration-related sponsorship for this role, do not apply for this role if you will need GM immigration sponsorship now or in the future.

Remember to attach your CV when applying to this vacancy.
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We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.