Gerente - Bancario

Summary:

The Sales Manager is the client's main operational point of contact. He is responsible for managing the operation on a daily basis.

Responsibilities:

1. Develop an annual tactical plan aligning with the client's vision, strategy, and priorities, ensuring that it has the necessary resources to meet the client's needs during execution.
2. Map, with the help of Client Services/Solutions, the client's organizational structure and its different operations to identify business opportunities (agriculture and hunting).
3. Provide value to the client by understanding their industry (becoming an expert) and developing proposals that meet their needs.
4. Act as the client's primary point of contact to simplify communication between the client and the company.
5. Develop and coordinate the execution of the KSAT annual plan based on feedback provided by the client in previous KSAT surveys, escalations, and both formal (MBR, QBR, 1-on-1) and informal sessions (calls).
6. Coordinate communication with the client using the appropriate channels.
7. Lead action plans aimed at addressing client escalations.
8. Coordinate internal departments (ITAL, Training, QA, WFM, IT,...) to align efforts towards meeting customer needs and expectations.

Requirements:

1. Minimum 2 years of experience in management positions.
2. Solid knowledge of the business, its metrics, and management principles (budget, systems, team management, customer management, etc.).
3. A professional career in Engineering, Bachelor's degree or equivalent is essential.
4. Advanced English Language Skills (C1 - C2).
5. Minimum 2 years of experience in Fraud and Disputes/Claims.
6. Minimum 2 years of Banking experience.
7. Minimum 2 years of experience in security issues.

Benefits:

1. Growth opportunity in the company.
2. Food vouchers.
3. Savings box and fund.
4. Legal benefits from day one.